96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

CA Service Desk Manager to VIZOR ServiceDesk
migration service

Effortless , no special know how or coding required. A complete CA Service Desk Manager to VIZOR ServiceDesk data migration software.

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Risk-free and Reliable
Your passwords as well as data are safe with us and will be used for import only.
Effective and Understandable
Help Desk Migration does not require any specialized competencies or knowledge to get started with the migration.
Optimal & Accurate
We've taken into account all key peculiarities of different helpdesks to help you accurately and efficiently migrate large amounts of information

Reasons to use Help Desk Migration to migrate data from CA Service Desk Manager to VIZOR ServiceDesk

Castle gates

Strong privacy of your information

The migration is performed over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you ensure that the records end up being in the right destinations in VIZOR ServiceDesk.

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Retained relation between object and people

When migrating your data from CA Service Desk Manager to VIZOR ServiceDesk we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from CA Service Desk Manager to VIZOR ServiceDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

Learn more

How does data migration from CA Service Desk Manager to VIZOR ServiceDesk work

  • Prepare

    Register and go to our migration tool.

  • Connect CA Service Desk Manager

    Select and link your CA Service Desk Manager support desk with HDM.

  • Connect VIZOR ServiceDesk

    Grant the right to access your VIZOR ServiceDesk account.

  • Clarify your business needs

    Let us know what parts of your migration you wish to fine-tune

  • Have your needs estimated

    We shall research your application and get back to you with a price and a scope of work.

  • Migrate from CA Service Desk Manager to VIZOR ServiceDesk everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?

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Migrate the data all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your VIZOR ServiceDesk import

Our staff would be more than happy to perform a customized migration if you have special needs.
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