96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

CA Service Desk Manager to TicketLab
migration service

Effortless , no special know how or programming required. A complete CA Service Desk Manager to TicketLab data migration instrument.

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Trustworthy and Reputable
Your passwords as well as data are safe with us and will be used for import solely.
Fast and Understandable
Help Desk Migration does not require any specific competencies or knowledge to begin the the migration.
Complete & Accurate
We've taken into account all significant peculiarities of various helpdesks to let you accurately and efficiently migrate massive amounts of information

Reasons to use Help Desk Migration to migrate data from CA Service Desk Manager to TicketLab

Strong safety of your records

The migration is performed over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your support service to a new helpdesk without involving the IT department

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Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the data end up being in the right destinations in TicketLab.

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Sustained association between object and people

When migrating your data from CA Service Desk Manager to TicketLab we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from CA Service Desk Manager to TicketLab

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

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How does data migration from CA Service Desk Manager to TicketLab work

  • Prepare

    Sign-up and go to our migration software.

  • Opt and link your CA Service Desk Manager support desk with HDM.

  • Connect TicketLab

    Grant access to your TicketLab account.

  • Explain your business needs

    Let us know exactly what aspects of your migration you need to adjust

  • Get your requirements estimated

    We'll analyze your case and get back to you with a cost and a scope of work.

  • Migrate from CA Service Desk Manager to TicketLab everything

    Move all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your TicketLab import

Our staff would be more than happy to perform a custom migration in case you have specific needs.
Get a price estimation
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