CA Service Desk Manager to ServicePRO
migration service

Trouble-free , no special expertise or programming required. A complete CA Service Desk Manager to ServicePRO data migration instrument.

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Secure and Safe
Your passwords along with records are safe with us and will be used for import solely.
Quick and Easy
Help Desk Migration does not require any special expertise or knowledge to begin the the migration.
Full & Precise
We've considered all major peculiarities of various helpdesks to help you accurately and efficiently migrate massive amounts of data

Why you should use Help Desk Migration to switch from CA Service Desk Manager to ServicePRO

Strong security of your data

The migration is conducted over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer support to a new helpdesk without involving the IT department

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Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the data end up in the right places in ServicePRO.

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Maintained association between object and people

When migrating your records from CA Service Desk Manager to ServicePRO we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from CA Service Desk Manager to ServicePRO

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd

In what way does data migration from CA Service Desk Manager to ServicePRO work

  • Get ready

    Sign up and go to our migration wizard.

  • Connect CA Service Desk Manager

    Opt and connect your CA Service Desk Manager service desk with HDM.

  • Grant the right to access your ServicePRO account.

  • Describe your requirements

    Let us know what parts of your migration you want to fine-tune

  • Get your preferences estimated

    We will investigate your application and send you with a total price and a scope of work.

  • Migrate from CA Service Desk Manager to ServicePRO all data

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your ServicePRO import

Our team would be more than happy to run a personalized migration if you have particular needs.
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