CA Service Desk Manager to Parature
migration service

Effortless , no special skill set or programming required. A complete CA Service Desk Manager to Parature data migration software.

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Risk-free and Reputable
Your passwords as well as data are safe with us and will be used for import solely.
Effective and Understandable
Help Desk Migration does not require any specialized experience or knowledge to begin the the migration.
Optimal & Accurate
We've taken into account all significant peculiarities of various helpdesks to let you accurately and efficiently migrate large amounts of information

Reasons to use Help Desk Migration to migrate data from CA Service Desk Manager to Parature

Strong privacy of your records

The migration is carried out over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your customer service to a new helpdesk without involving the IT department

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Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to ensure that the records end up being in the right destinations in Parature.

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Retained connectivity between object and people

When migrating your data from CA Service Desk Manager to Parature we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from CA Service Desk Manager to Parature

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


How does data migration from CA Service Desk Manager to Parature work

  • Prepare

    Start with creating Agent profiles and all essential custom fields in your new help desk. Now, begin the process of migrating your data from CA Service Desk Manager to Parature.

  • Connect CA Service Desk Manager

    Complete the form with requested credentials to allow our data migration tool to retrieve records from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the data.

  • Choose objects

    Choose the data you need to migrate and set the ticket fields mapping, so the records could be migrated according to your preferences

  • Migrate limited amount of data

    Try our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Parature everything

    When everything's validated, choose a quiet time with the least load on the support department and start migrating from CA Service Desk Manager to Parature.


Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Parature import

Our staff would be more than happy to perform a custom migration in case you have particular needs.
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