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CA Service Desk Manager to Jira Service Management
migration service

Extremely easy , no special expertise or programming required. A complete CA Service Desk Manager to Jira Service Management data migration software.

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The best CA Service Desk Manager to Jira Service Management tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and code development processes. Simply pick customer info you need to transfer and set off with the transition immediately.
Effortless migration
No special knowledge or skill required. Just choose what data will go to the target solution and observe the wonders happening.
Data completion
Migrate your help desk info in full to make certain that no ticket is missing essential customer service information.
Automated tool

Worried that you’ll have to use special skills to migrate your info? Don’t be as we made sure that our tool interface user friendly as possible.

Connect the help desks, pick records, click ok, and you’re done!

Data dependency

Your customer data comes unite and we mean it.

Every email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is behind thick walls. Not even all our staff members have access to your credentials or other information.

You can rest assured that with HDM no hacker attacks will take place.

Record mapping

Pick records that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base articles, it will be possible to pick anything you might actually need.

Step-by-step instructions

If you are new to data migrations, worry not. Helpful and insightful on-screen prompts will help you migrate your information accurately.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a migration service supplier, we strive to offer the best possible migration tool. Yet, our priority is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from CA Service Desk Manager to Jira Service Management

Castle gates

Strong security of your records

The migration is completed by the machine over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to ensure that the data end up in the right places in Jira Service Management.

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When migrating your records from CA Service Desk Manager to Jira Service Management we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from CA Service Desk Manager to Jira Service Management

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from CA Service Desk Manager to Jira Service Management work

  • Get ready

    Start with preparing Agent profiles and all essential custom fields in the new help desk. Now, begin migrating your data from CA Service Desk Manager to Jira Service Management.

  • Complete the form with required credentials to allow our data migration tool to retrieve data from your current help desk.

  • Do the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Select the records you need to migrate and set the ticket fields mapping, so the data could be moved based upon your preferences

  • Migrate small amount of data

    Test out our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Jira Service Management all data

    When everything's tested out, choose a quiet time with the minimal load on the support staff and begin migrating from CA Service Desk Manager to Jira Service Management.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Jira Service Management import

Our team would be more than happy to run a personalized migration in case you have specific requirements.
Get a price estimation

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