CA Service Desk Manager to Groove
migration service
Smooth , no special know how or coding required. A complete CA Service Desk Manager to Groove data migration instrument.
CA Service Desk Manager to Groove
Your best tool for CA Service Desk Manager to Groove data migration
No need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.Save on resources
Avoid the platform analysis and script development processes. Simply choose the records you need to transfer and set off with the transition right away.Easy transition process
No specific expertise needed. Just pick what data will go to the target system and see the wonders happening.Record structure maintenance
Transfer your help desk records in full to make certain that no ticket has lost vital customer service information.Automated migration
Scared that you’ll need advanced skills to migrate your info? Don’t be as we made sure that our tool interface simple to use as possible.
Connect the platforms, pick records, click ok, and you’re done!
Intact connections
Starting from the ticket requester to every comment author, your entire database will keep their previous data structure untouched.
You don’t have to worry that some info will be lost and service quality will decrease. Everything will be waiting for you how you expected.
Data safety is priority
Information is key which is why we created a method that will keep your data intact.
Neither sophisticated electronic attacks nor physical disasters will touch your data in any way.
Data mapping
Pick information that will be migrated by using our built-in data viewer.
From contacts to tickets to knowledge base articles, it will be possible to select anything you might ever need.
Efficient out-of-the-box solution
In just a few buttons to press it is possible to choose what goes where, when it starts, and how.
Our developers took user experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.
Great service first
Apart from producing great customer service, we always want to develop our customer service.
As a company, we want you to enjoy friendly and helpful service, which is why we are continuously making great strides to improve the general experience.
Reasons to use Help Desk Migration to migrate data from CA Service Desk Manager to Groove
Strong safety of your information
The migration is performed over a protected connection, and all your credentials will immediately be removed after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it really is simple to migrate your customer support to a new helpdesk without involving the IT departmentNext
Exceptional data mapping
Our service allows mapping standard as well as custom fields , thus letting you be sure that the data end up in the right places in Groove.Next
Sustained connectivity between object and people
When migrating your data from CA Service Desk Manager to Groove we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from CA Service Desk Manager to Groove
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from CA Service Desk Manager to Groove work
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Prepare
Start off by preparing Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from CA Service Desk Manager to Groove.
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Link CA Service Desk Manager
Complete the form with required credentials to permit our data migration tool to access data from your current help desk.
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Connect Groove
Do the same action to integrate our service with the new help desk and thus make it possible to import the information.
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Select objects
Choose the information you want to migrate and set the ticket fields mapping, so the records could be migrated according to your preferences
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Migrate limited amount of data
Try out our Free Demo Migration to check how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!
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Migrate to Groove everything
Once everything's tested out, determine a quiet time with the least load on the support staff and start migrating from CA Service Desk Manager to Groove.
Your data is in good hands
We take the protection of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied buyers
- Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.
- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data all by yourself
See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a specialist perform your Groove import
Our staff would be more than happy to perform a personalized migration if you have particular needs.
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