96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

CA Service Desk Manager to Cloud Contact Center
migration service

Extremely easy , no special knowledge or coding required. A complete CA Service Desk Manager to Cloud Contact Center data migration tool.

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Trustworthy and Safe
Your passwords along with records are safe with us and will be used for import only.
Fast and Easy
Help Desk Migration does not require any specific skills or knowledge to get started with the migration.
Complete & Precise
We've handled all major peculiarities of different helpdesks to help you accurately and efficiently migrate large amounts of data

Why you should use Help Desk Migration to switch from CA Service Desk Manager to Cloud Contact Center

Castle gates

Strong safety of your data

The migration is conducted over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the records end up being in the right places in Cloud Contact Center.

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Sustained connectivity between object and people

When migrating your records from CA Service Desk Manager to Cloud Contact Center we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from CA Service Desk Manager to Cloud Contact Center

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

Learn more

In what way does data migration from CA Service Desk Manager to Cloud Contact Center work

  • Get ready

    Sign up and go to our migration tool.

  • Connect CA Service Desk Manager

    Select and link your CA Service Desk Manager service desk with HDM.

  • Grant the right to access your Cloud Contact Center account.

  • Clarify your business needs

    Let us understand precisely what aspects of your migration you would like to adjust

  • Have your preferences estimated

    We shall research your application and send you with a the overall cost and a scope of work.

  • Migrate from CA Service Desk Manager to Cloud Contact Center all data

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Cloud Contact Center import

Our team would be more than happy to run a customized migration if you have special needs.
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