96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

CA Service Desk Manager to Alhambra-Eidos
migration service

Extremely easy , no special skill set or programming required. A complete CA Service Desk Manager to Alhambra-Eidos data migration instrument.

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Risk-free and Reputable
Your passwords along with data are safe with us and will be used for import solely.
Effective and Understandable
Help Desk Migration does not require any specialized experience or knowledge to begin the the migration.
Optimal & Accurate
We've handled all significant peculiarities of various helpdesks to help you accurately and efficiently migrate large loads of information

Why you should use Help Desk Migration to migrate data from CA Service Desk Manager to Alhambra-Eidos

Castle gates

Strong privacy of your records

The migration is done over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to be sure that the records end up in the right destinations in Alhambra-Eidos.

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Retained relation between object and people

When migrating your records from CA Service Desk Manager to Alhambra-Eidos we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from CA Service Desk Manager to Alhambra-Eidos

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

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In what way does data migration from CA Service Desk Manager to Alhambra-Eidos work

  • Get ready

    Sign-up and go to our migration wizard.

  • Connect CA Service Desk Manager

    Pick and connect your CA Service Desk Manager support desk with HDM.

  • Connect Alhambra-Eidos

    Give the right to access your Alhambra-Eidos account.

  • Clarify your requirements

    Let us understand precisely what parts of your migration you want to modify

  • Have your preferences estimated

    We shall investigate your case and send you with a price range and a scope of work.

  • Migrate from CA Service Desk Manager to Alhambra-Eidos all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Alhambra-Eidos import

Our team would be more than happy to perform a personalized migration if you have specific demands.
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