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BugAware to WalkMe
migration service

Smooth , no special expertise or programming required. A complete BugAware to WalkMe data migration instrument.

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Your best tool for BugAware to WalkMe data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Skip complex data audit and script development processes. Simply decide on what data you need to transfer and set off with the transition immediately.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the target platform and enjoy the wonders happening.
Record completion
Transfer your help desk data in full to make sure that no ticket is missing essential customer support information.
Automated migration

Afraid that you’ll have to use special skills to migrate your customer service data? Don’t be as we made sure that our tool interface user friendly as possible.

Attach the platforms, select records, click ok, and the migration is ready!

Intact connections

From sender information to phone number connection, your entire database will keep their previous data structure intact.

You don’t have to worry that a part of the info will be missing and service quality will decrease. Everything will arrive where you expected.

Security is priority

You data is key which is why we developed a system that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your records in any way.

You’re in charge

Take complete control of your customer data with our internal data mapping solution. Select what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Simple & effective

In only a couple of buttons to press it will be possible to select what goes where, when it starts, and in what order.

Our developers took user experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Great service first

Outside of producing great customer support services, we always aim to develop our customer service.

As a team, we want you to enjoy best possible service, which is why we are always putting so much effort to enhance the general experience.


Reasons to use Help Desk Migration to switch from BugAware to WalkMe

Castle gates

Strong safety of your data

The migration is completed by the machine over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the data end up being in the right places in WalkMe.

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Sustained connectivity between object and people

When migrating your data from BugAware to WalkMe we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from BugAware to WalkMe

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from BugAware to WalkMe work

  • Prepare

    Sign up and go to our migration wizard.

  • Choose and link your BugAware service desk with HDM.

  • Connect WalkMe

    Give access to your WalkMe account.

  • Express your business needs

    Let us know exactly what aspects of your migration you would like to fine-tune

  • Get your requirements estimated

    We'll analyze your case and send you with a the overall cost and a scope of work.

  • Migrate from BugAware to WalkMe all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your WalkMe import

Our staff would be more than happy to run a custom migration in case you have specific demands.
Get a price estimation

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