96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

BugAware to WalkMe
migration service

Smooth , no special expertise or programming required. A complete BugAware to WalkMe data migration instrument.

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Trustworthy and Safe
Your passwords as well as records are safe with us and will be used for import solely.
Fast and Easy
Help Desk Migration does not require any specific expertise or knowledge to begin the the migration.
Complete & Precise
We've tackled all major peculiarities of various helpdesks to let you accurately and efficiently migrate massive loads of data

Reasons to use Help Desk Migration to switch from BugAware to WalkMe

Strong safety of your data

The migration is completed by the machine over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your support service to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the data end up being in the right places in WalkMe.

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Sustained connectivity between object and people

When migrating your data from BugAware to WalkMe we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from BugAware to WalkMe

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

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How does data migration from BugAware to WalkMe work

  • Prepare

    Sign up and go to our migration wizard.

  • Choose and link your BugAware service desk with HDM.

  • Connect WalkMe

    Give access to your WalkMe account.

  • Express your business needs

    Let us know exactly what aspects of your migration you would like to fine-tune

  • Get your requirements estimated

    We'll analyze your case and send you with a the overall cost and a scope of work.

  • Migrate from BugAware to WalkMe all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.

Check out our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Contact us
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
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What kind of customization do you need?
Please describe your needs as detailed as possible
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Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?
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Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your WalkMe import

Our staff would be more than happy to run a custom migration in case you have specific demands.
Get a price estimation

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Help Desk Migration service


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