96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

BugAware to Track-It!
migration service

Extremely easy , no special know how or coding required. A complete BugAware to Track-It! data migration software.

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Risk-free and Reputable
Your passwords along with data are safe with us and will be used for import only.
Effective and Understandable
Help Desk Migration does not require any specialized competencies or knowledge to get started with the migration.
Optimal & Accurate
We've handled all significant peculiarities of different helpdesks to let you accurately and efficiently migrate large amounts of data

Why you should use Help Desk Migration to migrate data from BugAware to Track-It!

Strong privacy of your records

The migration is performed over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer service to a new helpdesk without involving the IT department

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Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the records end up in the right places in Track-It!.

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When migrating your records from BugAware to Track-It! we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from BugAware to Track-It!

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

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In what way does data migration from BugAware to Track-It! work

  • Get ready

    Sign-up and go to our migration service.

  • Select and connect your BugAware service desk with HDM.

  • Connect Track-It!

    Give the right to access your Track-It! account.

  • Detail your needs

    Let us know exactly what components of your migration you want to tweak

  • Have your needs estimated

    We will research your case and get back to you with a price range and a scope of tasks.

  • Migrate from BugAware to Track-It! all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.

Check out our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Contact us
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
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What kind of customization do you need?
Please describe your needs as detailed as possible
Start new estimation

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?
Talk to an Expert

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your Track-It! import

Our team would be more than happy to perform a customized migration in case you have specific needs.
Get a price estimation

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Help Desk Migration service


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