BugAware to Track-It!
migration service
Extremely easy , no special know how or coding required. A complete BugAware to Track-It! data migration software.
BugAware to Track-It!
The best BugAware to Track-It! tool made for you
There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.Save on your time and money
Avoid the system analysis and code development processes. Just choose customer info you need to transfer and set off with the transition right away.Simple transition process
No tech expertise needed. Just choose what data will go to the new system and observe the wonders happening.Data structure maintenance
Move your help desk info in full to ensure that no ticket is missing essential customer service information.Easy procedure
No need to worry about coding or constantly control each record moved.
Just attach both platforms, tick what you want to take to a new database and let the tool do the remainder.
Intact connections
Starting from the ticket requester to every comment author, all you records will keep their prior connections maintained.
You don’t have to worry that some records will be missing and service quality will degrade. Everything will be waiting for you how you expected.
Data safety is paramount
Information is everything which is why we designed a method that will keep your customer records untouched.
Neither hackers will have access to your accounts nor physical disasters will affect your data in any way.
Data mapping
Choose records that will be moved by using our built-in data viewer.
From contacts to tickets to knowledge base articles, it will be possible to select anything you might ever need.
Step-by-step instructions
If this is your first migration, don’t worry. Helpful and insightful on-screen prompts will help you set up an accurate data import.
There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.
Great service first
Apart from providing great customer service, we always strive to develop our customer service.
As a company, we want you to experience best possible service, which is why we are always making great strides to enhance the general experience.
Why you should use Help Desk Migration to migrate data from BugAware to Track-It!
Strong privacy of your records
The migration is performed over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it certainly is simple to transfer your customer service to a new helpdesk without involving the IT departmentNext
Upper-level data mapping
Our system allows mapping standard and even custom fields , thus letting you ensure that the records end up in the right places in Track-It!.Next
Retained link between object and people
When migrating your records from BugAware to Track-It! we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from BugAware to Track-It!
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from BugAware to Track-It! work
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Get ready
Start with setting up Agent profiles and all essential custom fields in your new help desk. Now, begin the process of migrating your data from BugAware to Track-It!.
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Link BugAware
Complete the form with necessary credentials to permit our data migration tool to retrieve records from your current help desk.
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Connect Track-It!
Do the same action to connect our service with the new help desk and thus make it possible to import the records.
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Select objects
Choose the data you need to migrate and set the ticket fields mapping, so the data could be moved in line with your preferences
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Migrate limited amount of data
Try out our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!
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Migrate to Track-It! everything
When everything's validated, choose a quiet time with the minimal load on the support staff and begin migrating from BugAware to Track-It!.
Your data is in good hands
We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy clients
-
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records automatically
See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a pro perform your Track-It! import
Our team would be more than happy to perform a customized migration in case you have specific needs.
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