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BugAware to TOPdesk
migration service

Smooth , no special know how or programming required. A complete BugAware to TOPdesk data migration tool.

More details

Your best tool for BugAware to TOPdesk data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Avoid complex data audit and tool development processes. Simply decide on the records you need to migrate and start the transition immediately.
Easy transition process
No specific expertise required. Just select what data will go to the target platform and see the miracle happening.
Record structure maintenance
Transfer your help desk info in full to ensure that no ticket has lost essential customer support details.
Automated migration

Worried that you’ll have to use advanced skills to migrate your customer service data? Worry not as we ensured that our tool simple to use as it can possibly be.

Link the help desks, choose data, click ok, and you’re done!

Data maintenance

Your customer info migrates unite , you can take our word.

Each email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is safe and sound with us. Not even all our staff members can see your passwords or records.

You may rest assured that with HDM no hacker attacks will take place.

Data mapping

Choose data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to select just about everything you might actually need.

Efficient out-of-the-box solution

In only a few buttons to press it will be possible to choose the data arrangement, when it goes, and how.

Our software considered customer experience as an essential factor and made sure that you will be able to use the system to its fullest.

Customer priority

As a data import service supplier, we aim to offer the most effective migration tool. Nevertheless, our prime concern is customer service.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from BugAware to TOPdesk

Castle gates

Strong safety of your records

The migration is done over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the data end up being in the right destinations in TOPdesk.

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Sustained connectivity between object and people

When migrating your data from BugAware to TOPdesk we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from BugAware to TOPdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from BugAware to TOPdesk work

  • Prepare

    Start with setting up Agent profiles and all necessary custom fields in the new help desk. Now, get started on migrating your data from BugAware to TOPdesk.

  • Connect BugAware

    Fill in the form with requested credentials to allow our data migration tool to retrieve records from your current help desk.

  • Do the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Select objects

    Choose the data you need to migrate and set the ticket fields mapping, so the records could be moved based upon your needs

  • Migrate small amount of data

    Test out our Free Demo Migration to check how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to TOPdesk everything

    Once everything's tested, choose a quiet time with the minimal load on the support staff and begin migrating from BugAware to TOPdesk.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your TOPdesk import

Our staff would be more than happy to perform a customized migration if you have specific demands.
Get a price estimation

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