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BugAware to SysAid
migration service

Effortless , no special knowledge or programming required. A complete BugAware to SysAid data migration instrument.

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Your best tool for BugAware to SysAid data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and script development processes. Just choose the records you need to transfer and start the transition right away.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the new system and see the wonders happening.
Record completion
Transfer your help desk info in full to make certain that no ticket has lost essential customer service details.
Automated migration

Worried that you’ll have to use advanced skills to move your info? Worry not as we made sure that our tool is as easy to use as possible.

Link the help desks, select data, click ok, and you’re done!

Starting from the ticket requester to every comment author, all you records will keep their prior connections maintained.

You don’t have to worry that a part of the info will be missing and service quality will decrease. Everything will be waiting for you where you expected.

Data safety is paramount

Information is everything which is why we designed a method that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.

Record mapping

Pick information that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to pick anything you might actually need.

Simple & effective

In only a few clicks it is possible to choose what goes where, when it goes, and in what order.

Our software considered customer experience as an essential factor and made sure that you will be able to use the system to its fullest.

Great service first

Outside of providing great customer service, we always aim to develop our customer service.

As a team, we want you to enjoy best possible service, which is why we are always making great strides to increase the general experience.


Reasons to use Help Desk Migration to switch from BugAware to SysAid

Castle gates

Strong safety of your records

The migration is conducted over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the records end up in the right destinations in SysAid.

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Sustained connection between object and people

When migrating your data from BugAware to SysAid we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from BugAware to SysAid

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from BugAware to SysAid work

  • Prepare

    Start with preparing Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from BugAware to SysAid.

  • Connect BugAware

    Complete the form with necessary credentials to permit our data migration tool to retrieve records from your current help desk.

  • Do the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Select objects

    Select the information you need to migrate and set the ticket fields mapping, so the records could be moved based upon your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to SysAid everything

    When everything's tested out, determine a quiet time with the minimal load on the support team and start migrating from BugAware to SysAid.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your SysAid import

Our staff would be more than happy to run a personalized migration if you have specific needs.
Get a price estimation

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