96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

BugAware to Solvemate
migration service

Effortless , no special know how or programming required. A complete BugAware to Solvemate data migration software.

More details
Trustworthy and Safe
Your passwords as well as data are safe with us and will be used for import solely.
Fast and Understandable
Help Desk Migration does not require any specific competencies or knowledge to begin the the migration.
Complete & Accurate
We've taken into account all major peculiarities of various helpdesks to let you accurately and efficiently migrate large loads of data

Reasons to use Help Desk Migration to migrate data from BugAware to Solvemate

Strong safety of your data

The migration is conducted over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your support service to a new helpdesk without involving the IT department

Next

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to ensure that the records end up in the right places in Solvemate.

Next

Sustained association between object and people

When migrating your data from BugAware to Solvemate we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

Next

What you may migrate from BugAware to Solvemate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge
96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

Learn more

How does data migration from BugAware to Solvemate work

  • Prepare

    Sign up and go to our migration software.

  • Pick and connect your BugAware service desk with HDM.

  • Give access to your Solvemate account.

  • Detail your needs

    Let us understand precisely what elements of your migration you wish to tweak

  • Have your needs estimated

    We'll analyze your case and send you with a price and a scope of work.

  • Migrate from BugAware to Solvemate everything

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.

Check out our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Contact us
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Continue
Start new estimation
What kind of customization do you need?
Please describe your needs as detailed as possible
Start new estimation

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Start new estimation
Just a moment...
Have any questions?
Talk to an Expert

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Solvemate import

Our staff would be more than happy to perform a customized migration in case you have specific demands.
Get a price estimation

© 2020
Help Desk Migration service


Book a Call
cancel
%s
— %s
We use cookies to ensure you get the best experience on our website. By continuing, you consent with our privacy and cookie policy .
Okay