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BugAware to Solvemate
migration service

Effortless , no special know how or programming required. A complete BugAware to Solvemate data migration software.

More details

Your best tool for BugAware to Solvemate data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and code development processes. Just decide on customer info you need to transfer and set off with the transition right away.
Easy transition process
No specific expertise required. Just choose what data will go to the new platform and observe the wonders happening.
Record structure maintenance
Transfer your help desk data in full to ensure that no ticket is missing essential customer service information.
Easy process

You don’t have to bother about scripting or constantly watch each record transferred.

Just link your source and target, choose what you need to migrate and let the Migration Wizard deal with the remainder.

Data maintenance

Your customer info comes complete and we mean it.

Every email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is behind impenetrable walls. Not even all our staff members have access to your passwords or other information.

You can rest assured that with HDM no data breaches will take place.

Data mapping

Choose records that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to pick anything you might ever need.

Efficient out-of-the-box solution

In only a couple of clicks it will be possible to pick the data arrangement, when it starts, and in what order.

Our software took customer experience as an essential factor and made sure that you will be able to use the system to its fullest.

Customer priority

As a data import service supplier, we strive to offer the best possible migration tool. Yet, our prime concern is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from BugAware to Solvemate

Castle gates

Strong safety of your data

The migration is conducted over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to ensure that the records end up in the right places in Solvemate.

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Sustained association between object and people

When migrating your data from BugAware to Solvemate we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from BugAware to Solvemate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from BugAware to Solvemate work

  • Prepare

    Sign up and go to our migration software.

  • Pick and connect your BugAware service desk with HDM.

  • Give access to your Solvemate account.

  • Detail your needs

    Let us understand precisely what elements of your migration you wish to tweak

  • Have your needs estimated

    We'll analyze your case and send you with a price and a scope of work.

  • Migrate from BugAware to Solvemate everything

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Solvemate import

Our staff would be more than happy to perform a customized migration in case you have specific demands.
Get a price estimation

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