96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

BugAware to SolarWinds Service Desk (Samanage)
migration service

Smooth , no special know how or programming required. A complete BugAware to SolarWinds Service Desk (Samanage) data migration instrument.

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Risk-free and Safe
Your passwords as well as data are safe with us and will be used for import solely.
Effective and Understandable
Help Desk Migration does not require any specialized competencies or knowledge to begin the the migration.
Optimal & Accurate
We've tackled all major peculiarities of various helpdesks to help you accurately and efficiently migrate large amounts of information

Reasons to use Help Desk Migration to migrate data from BugAware to SolarWinds Service Desk (Samanage)

Strong privacy of your data

The migration is conducted over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer support to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the records end up being in the right destinations in SolarWinds Service Desk (Samanage).

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When migrating your data from BugAware to SolarWinds Service Desk (Samanage) we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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What you may migrate from BugAware to SolarWinds Service Desk (Samanage)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
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How does data migration from BugAware to SolarWinds Service Desk (Samanage) work

  • Prepare

    Start by creating Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from BugAware to SolarWinds Service Desk (Samanage).

  • Connect BugAware

    Fill in the form with requested credentials to permit our data migration tool to access records from your current help desk.

  • Connect SolarWinds Service Desk (Samanage)

    Repeat the same action to connect our service with the new help desk and thus make it possible to import the records.

  • Choose objects

    Choose the data you need to migrate and set the ticket fields mapping, so the records could be moved according to your preferences

  • Migrate small amount of data

    Try our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to SolarWinds Service Desk (Samanage) all data

    Once everything's tested out, find a quiet time with the minimal load on the support team and begin migrating from BugAware to SolarWinds Service Desk (Samanage).

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.

Go through our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
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During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
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Any modules, any requirements.
Request custom migration
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Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your SolarWinds Service Desk (Samanage) import

Our staff would be more than happy to perform a custom migration if you have particular needs.
Get a price estimation

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