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BugAware to Magento HelpDesk Ultimate
migration service

Smooth , no special expertise or programming required. A complete BugAware to Magento HelpDesk Ultimate data migration tool.

More details

Your best tool for BugAware to Magento HelpDesk Ultimate data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip complex data audit and tool development processes. Simply pick the records you need to transfer and set off with the transition immediately.
Easy migration
No specific knowledge or skill required. Just select what data will go to the target solution and see the wonders happening.
Record completion
Transfer your help desk data in full to make certain that no ticket has lost critical customer service information.
Automated migration

Afraid that you’ll have to use advanced skills to migrate your info? Don’t be as we ensured that our tool interface simple to use as it can possibly be.

Attach the platforms, select records, click ok, and the migration is ready!

Data dependency

Your customer info migrates unite and we mean it.

Every email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction history.

Data protected

Your customer data is safe and sound with us. Not even all our employees have access to your passwords or other information.

You may be sure that with HDM no data breaches are possible.

You’re in charge

Manage your customer data with our internal data mapper. Choose what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Simple & effective

In only a few buttons to press you will be able to choose the data arrangement, when it starts, and how.

Our developers took user experience as an essential factor and ensured that it will be possible to use the system to its fullest.

Customer priority

As a migration service supplier, we aim to deliver the best possible migration tool. Nevertheless, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from BugAware to Magento HelpDesk Ultimate

Castle gates

Strong safety of your data

The migration is done over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the data end up in the right places in Magento HelpDesk Ultimate.

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When migrating your data from BugAware to Magento HelpDesk Ultimate we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from BugAware to Magento HelpDesk Ultimate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from BugAware to Magento HelpDesk Ultimate work

  • Prepare

    Start by preparing Agent profiles and all necessary custom fields in the new help desk. Now, begin migrating your data from BugAware to Magento HelpDesk Ultimate.

  • Complete the form with necessary credentials to allow our data migration tool to access information from your current help desk.

  • Connect Magento HelpDesk Ultimate

    Do the same action to integrate our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Choose the data you want to migrate and set the ticket fields mapping, so the data could be moved according to your needs

  • Migrate small amount of data

    Try our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Magento HelpDesk Ultimate everything

    When everything's validated, find a quiet time with the least load on the support staff and begin migrating from BugAware to Magento HelpDesk Ultimate.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your Magento HelpDesk Ultimate import

Our staff would be more than happy to run a personalized migration if you have special requirements.
Get a price estimation

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