BugAware to LiveAgent
migration service Help Desk Migration partner of LiveAgent

Effortless , no special expertise or coding required. A complete BugAware to LiveAgent data migration software.

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Risk-free and Safe
Your passwords as well as records are safe with us and will be used for import only.
Effective and Easy
Help Desk Migration does not require any specialized expertise or knowledge to get started with the migration.
Optimal & Precise
We've taken into account all major peculiarities of different helpdesks to help you accurately and efficiently migrate massive volumes of information

Reasons to use Help Desk Migration to switch from BugAware to LiveAgent

Strong privacy of your data

The migration is done over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer support to a new helpdesk without involving the IT department

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Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the data end up being in the right destinations in LiveAgent.

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Retained connectivity between object and people

When migrating your data from BugAware to LiveAgent we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from BugAware to LiveAgent

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


How does data migration from BugAware to LiveAgent work

  • Prepare

    Start by preparing Agent profiles and all essential custom fields in the new help desk. Now, begin migrating your data from BugAware to LiveAgent.

  • Connect BugAware

    Fill out the form with necessary credentials to allow our data migration tool to access data from your current help desk.

  • Connect LiveAgent

    Do the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Select the records you want to migrate and set the ticket fields mapping, so the data could be moved based upon your needs

  • Migrate small amount of data

    Try out our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to LiveAgent everything

    When everything's validated, choose a quiet time with the minimal load on the support department and start migrating from BugAware to LiveAgent.


Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your LiveAgent import

Our staff would be more than happy to run a personalized migration if you have specific requirements.
Get a price estimation
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