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BugAware to LiveHelpNow
migration service

Smooth , no special know how or programming required. A complete BugAware to LiveHelpNow data migration software.

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Your best tool for BugAware to LiveHelpNow data migration

No need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Avoid complex data audit and code development processes. Simply decide on customer info you need to migrate and start the transition right away.
Easy transition process
No specific expertise required. Just choose what data will go to the target platform and observe the miracle happening.
Record structure maintenance
Transfer your help desk info in full to make sure that no ticket is missing vital customer service details.
Automated migration

Worried that you’ll have to use special skills to migrate your info? Worry not as we ensured that our tool accessible as possible.

Connect the help desks, pick data, click ok, and the migration is ready!

Starting from the ticket requester to every comment author, all you records will keep their previous connections maintained.

You don’t have to worry that some records will be missing and service quality will degrade. Everything will arrive how you left it.

Data safety is paramount

You data is everything which is why we designed a tool that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your data anyhow.

You control the process

Manage your information with our internal data mapper. Pick what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a couple of buttons to press it will be possible to pick the data arrangement, when it goes, and how.

Our software took customer experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Great service first

Apart from providing great customer support services, we always aim to develop our customer service.

As a company, we want you to experience best possible service, which is why we are always putting so much effort to enhance the core experience.


Reasons to use Help Desk Migration to migrate data from BugAware to LiveHelpNow

Castle gates

Strong safety of your records

The migration is performed over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to ensure that the data end up in the right destinations in LiveHelpNow.

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When migrating your data from BugAware to LiveHelpNow we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from BugAware to LiveHelpNow

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from BugAware to LiveHelpNow work

  • Prepare

    Sign-up and go to our migration software.

  • Choose and connect your BugAware support desk with HDM.

  • Grant the right to access your LiveHelpNow account.

  • Detail your requirements

    Let us know exactly what components of your migration you want to fine-tune

  • Have your needs estimated

    We shall research your case and get back to you with a the overall cost and a scope of tasks.

  • Migrate from BugAware to LiveHelpNow everything

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your LiveHelpNow import

Our staff would be more than happy to perform a custom migration in case you have particular demands.
Get a price estimation

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