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BugAware to Jenny
migration service

Smooth , no special know how or coding required. A complete BugAware to Jenny data migration instrument.

More details

Your best tool for BugAware to Jenny data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Avoid the platform analysis and script development processes. Simply decide on what data you need to migrate and start the transition right away.
Easy transition process
No specific expertise needed. Just pick what data will go to the target platform and enjoy the miracle happening.
Record structure maintenance
Transfer your help desk info in full to ensure that no ticket is missing critical customer support details.
Easy process

No need to worry about coding or constantly watch each record moved.

Just attach both platforms, choose what you need to migrate and allow the tool do the rest for you.

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their prior data structure maintained.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will be waiting for you how you expected.

Data safety is paramount

Information is key which is why we designed a method that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your data in any way.

Data mapping

Choose information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to pick just about everything you might actually need.

Efficient out-of-the-box solution

In just a couple of buttons to press it will be possible to select the data arrangement, when it goes, and in what order.

Our developers considered user experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Good service first

Except providing great customer service, we always strive to improve our customer service.

As a company, we want you to enjoy best possible service, which is why we are continuously making great strides to improve the general experience.


Reasons to use Help Desk Migration to migrate data from BugAware to Jenny

Castle gates

Strong safety of your records

The migration is conducted over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you be sure that the data end up being in the right destinations in Jenny.

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Sustained connection between object and people

When migrating your data from BugAware to Jenny we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from BugAware to Jenny

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from BugAware to Jenny work

  • Prepare

    Sign-up and go to our migration service.

  • Opt and link your BugAware support desk with HDM.

  • Grant access to your Jenny account.

  • Outline your needs

    Let us know what components of your migration you wish to adjust

  • Get your needs estimated

    We will analyze your case and send you with a total price and a scope of tasks.

  • Migrate from BugAware to Jenny all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Jenny import

Our staff would be more than happy to perform a customized migration in case you have special demands.
Get a price estimation

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