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BugAware to Integria IMS
migration service

Effortless , no special skill set or programming required. A complete BugAware to Integria IMS data migration software.

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Your best tool for BugAware to Integria IMS data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and code development processes. Just pick what data you need to transfer and set off with the transition immediately.
Effortless transition process
No special expertise required. Just choose what data will go to the new solution and enjoy the wonders happening.
Record structure maintenance
Migrate your help desk info in full to make certain that no ticket is missing vital customer service information.
Automated migration

Worried that you’ll have to use special skills to move your info? Don’t be as we ensured that our tool interface user friendly as it can possibly be.

Connect the help desks, choose records, click ok, and the migration is ready!

Data maintenance

Your customer info comes complete and we mean it.

Every email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is behind impenetrable walls. Not even all our team members have access to your passwords or other information.

You can be certain with HDM no data breaches will take place.

You control the process

Take complete control of your customer data with our internal data mapping solution. Pick what goes where, set priorities, and even ditch the things you need, all within Migration Wizard.

Guided migration

If you are new to data migrations, there’s no need to be concerned. Useful and insightful on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a data import service supplier, we strive to propose the best possible migration tool. However, our prime concern is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from BugAware to Integria IMS

Castle gates

Strong security of your records

The migration is carried out over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to ensure that the records end up in the right places in Integria IMS.

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Maintained relation between object and people

When migrating your data from BugAware to Integria IMS we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from BugAware to Integria IMS

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from BugAware to Integria IMS work

  • Prepare

    Sign-up and go to our migration software.

  • Pick and connect your BugAware service desk with HDM.

  • Give access to your Integria IMS account.

  • Explain your requirements

    Let us understand precisely what parts of your migration you would like to fine-tune

  • Get your needs estimated

    We'll analyze your application and send you with a the overall cost and a scope of tasks.

  • Migrate from BugAware to Integria IMS all data

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Integria IMS import

Our staff would be more than happy to perform a personalized migration in case you have particular requirements.
Get a price estimation

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