BugAware to Hornbill Service Manager
migration service
Trouble-free , no special knowledge or programming required. A complete BugAware to Hornbill Service Manager data migration tool.
BugAware to Hornbill Service Manager
The best BugAware to Hornbill Service Manager tool made for you
There’s no need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.Save on your time and money
Skip complex data audit and tool development processes. Just decide on the records you need to move and set off with the transition when comfortable.Simple migration
No tech knowledge or skill required. Just select what data will go to the new platform and see the magic happening.Data completion
Move your help desk records in full to make sure that no ticket is missing essential customer service details.Automated tool
Scared that you’ll have to use special skills to move your info? Worry not as we made sure that our tool interface simple to use as it can possibly be.
Connect the help desks, select records, click ok, and the migration is ready!
Intact data links
Starting from the ticket requester to every comment author, your entire database will keep their previous connections untouched.
You don’t have to worry that a part of the info will be missing and service quality will degrade. Everything will arrive where you expected.
Data safety is priority
You data is everything which is why we created a method that will keep your data intact.
Neither hackers will have access to your accounts nor physical disasters will impact your records in any way.
You control the process
Manage your customer data with our internal data mapper. Choose what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.
Guided migration
If you are new to data migrations, there’s no need to be concerned. Helpful and insightful on-screen instructions will help you migrate your information accurately.
There’s no need to concern that you’ll be confused with terms and tech jargon.
Customer service first
Outside of producing great customer support services, we always want to improve our customer service.
As a team, we want you to enjoy best possible service, which is why we are always putting so much effort to increase the general experience.
Why you should use Help Desk Migration to switch from BugAware to Hornbill Service Manager
Strong privacy of your information
The migration is carried out over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is easy to move your customer service to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard as well as custom fields , thus helping you to make sure that the records end up in the right destinations in Hornbill Service Manager.Next
Retained connectivity between object and people
When migrating your records from BugAware to Hornbill Service Manager we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from BugAware to Hornbill Service Manager
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from BugAware to Hornbill Service Manager work
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Get ready
Register and go to our migration wizard.
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Link BugAware
Select and connect your BugAware support desk with HDM.
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Connect Hornbill Service Manager
Give the right to access your Hornbill Service Manager account.
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Describe your requirements
Let us understand precisely what elements of your migration you need to modify
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Have your preferences estimated
We will analyze your case and get back to you with a cost and a scope of work.
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Migrate from BugAware to Hornbill Service Manager all data
Migrate all your customer support information in a single push.
Your data is in good hands
We take the safety of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy buyers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records all by yourself
See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let an expert run your Hornbill Service Manager import
Our team would be more than happy to run a custom migration in case you have specific demands.
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