Want to learn all the major insights of the migration process? Register for our free Freshdesk to Zendesk webinar to handle your upcoming data migration like a pro.

BugAware to HappyFox
migration service

Trouble-free , no special knowledge or coding required. A complete BugAware to HappyFox data migration tool.

More details

The best BugAware to HappyFox tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip the system analysis and tool development processes. Simply decide on customer info you need to move and set off with the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just select what data will go to the target platform and observe the magic happening.
Data completion
Move your help desk data in full to ensure that no ticket is missing essential customer service information.
Automated tool

Afraid that you’ll need special skills to migrate your info? Don’t be as we ensured that our tool interface simple to use as possible.

Link the platforms, select data, click ok, and you’re done!

Data dependency

Your information comes unite and we mean it.

Every email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction archive.

Data protected

Your information is behind thick walls. Not even all our staff members have access to your passwords or other information.

You may rest assured that with HDM no hacker attacks are possible.

You’re in control

Take complete control of your information with our in-app data mapper. Pick what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Simple & effective

In just a couple of buttons to press it will be possible to pick the data arrangement, when it starts, and how.

Our software considered user experience as a priority and made sure that you will be able to use the system to its fullest.

Customer service as priority

As a migration service provider, we aim to offer the best possible migration tool. Yet, our prime concern is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from BugAware to HappyFox

Castle gates

Strong privacy of your data

The migration is performed over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it is easy to transfer your support service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the data end up in the right places in HappyFox.

Next

Retained connection between object and people

When migrating your records from BugAware to HappyFox we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from BugAware to HappyFox

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from BugAware to HappyFox work

  • Get ready

    Start by setting up Agent profiles and all necessary custom fields in the new help desk. Now, get started on migrating your data from BugAware to HappyFox.

  • Fill out the form with requested credentials to make it possible for our data migration tool to retrieve records from your current help desk.

  • Connect HappyFox

    Repeat the same action to connect our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Select the records you need to migrate and set the ticket fields mapping, so the records could be moved according to your preferences

  • Migrate small amount of data

    Try our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to HappyFox everything

    When everything's tested, determine a quiet time with the minimal load on the support staff and begin migrating from BugAware to HappyFox.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your HappyFox import

Our team would be more than happy to run a customized migration in case you have specific demands.
Get a price estimation

Blog Articles You Might Find Useful

,

Best Practices For Your Data Migration As Learned From Our Customers

Data migration can be a challenging process, especially when done for the first time. Initially, it can be difficult because of the unawareness of a…

Service Desk vs Help Desk: What’s the Difference?

Over the past couple of years, there has been a huge resurgence of all kinds of service desk tools. Many new products have appeared and…

3 Reasons to Switch from Self to Cloud Hosted osTicket Help Desk

The advantages of cloud technologies encourage companies to choose cloud hosted osTicket help desk to the on-premise version. Here are some of the strongest arguments…

Book a Call
cancel
%s
— %s