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BugAware to Groove
migration serviceHelp Desk Migration partner of Groove

Extremely easy , no special knowledge or programming required. A complete BugAware to Groove data migration instrument.

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The best BugAware to Groove tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip complex data audit and script development processes. Just choose the records you need to transfer and start the transition when comfortable.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the new system and see the wonders happening.
Data completion
Move your help desk info in full to make sure that no ticket has lost critical customer service information.
Simple and easy procedure

No need to worry about coding or continuously watch each record transferred.

Just link your source and target, choose what you need to migrate and allow the system do the rest for you.

Data dependency

Your customer data migrates complete and we mean it.

Every email, every ticket, and every little bit of info will arrive complete with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is safe and sound with us. Not even all our employees have access to your passwords or records.

You can be sure that with HDM no hacker attacks will take place.

Record mapping

Select information that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick anything you might actually need.

Simple & effective

In only a few clicks it is possible to choose the data arrangement, when it goes, and in what order.

Our developers considered customer experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a migration service supplier, we work to deliver the best possible migration tool. Nevertheless, our prime concern is customer service.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from BugAware to Groove

Castle gates

Strong privacy of your records

The migration is carried out over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to be sure that the records end up in the right places in Groove.

Next

When migrating your records from BugAware to Groove we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from BugAware to Groove

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from BugAware to Groove work

  • Get ready

    Start with creating Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from BugAware to Groove.

  • Complete the form with required credentials to make it possible for our data migration tool to access data from your current help desk.

  • Do the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Select objects

    Choose the information you want to migrate and set the ticket fields mapping, so the records could be transferred based upon your needs

  • Migrate small amount of data

    Test out our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Groove everything

    Once everything's tested, choose a quiet time with the least load on the support team and start migrating from BugAware to Groove.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Groove import

Our team would be more than happy to run a custom migration if you have special needs.
Get a price estimation

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