Want to learn all the major insights of the migration process? Register for our free Freshdesk to Zendesk webinar to handle your upcoming data migration like a pro.

BugAware to Gorgias
migration service

Trouble-free , no special knowledge or coding required. A complete BugAware to Gorgias data migration software.

More details

The best BugAware to Gorgias tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and code development processes. Simply choose the records you need to migrate and set off with the transition when comfortable.
Effortless migration
No special knowledge or skill needed. Just choose what data will go to the target system and see the miracle happening.
Data completion
Migrate your help desk records in full to make sure that no ticket has lost essential customer support information.
Automated tool

Scared that you’ll need advanced skills to migrate your customer service data? Don’t be as we ensured that our tool interface user friendly as it can possibly be.

Connect the platforms, select records, click ok, and you’re done!

Data dependency

Your information migrates unite , you can take our word.

Every email, every ticket, and every user profile will reach the target complete with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our staff members can access to your passwords or other information.

You can be sure that with HDM no hacker attacks are possible.

Record mapping

Select records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to pick just about everything you might actually need.

Simple & effective

In just a few buttons to press it is possible to choose the data arrangement, when it starts, and in what order.

Our developers considered user experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a migration service provider, we strive to offer the most effective migration tool. Nevertheless, our prime concern is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from BugAware to Gorgias

Castle gates

Strong security of your information

The migration is carried out over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it is easy to move your customer support to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you ensure that the data end up being in the right places in Gorgias.

Next

Maintained connectivity between object and people

When migrating your records from BugAware to Gorgias we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from BugAware to Gorgias

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from BugAware to Gorgias work

  • Get ready

    Start off by creating Agent profiles and all essential custom fields in the new help desk. Now, begin the process of migrating your data from BugAware to Gorgias.

  • Fill in the form with requested credentials to make it possible for our data migration tool to access data from your current help desk.

  • Connect Gorgias

    Repeat the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Choose the information you want to migrate and set the ticket fields mapping, so the data could be moved according to your needs

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Gorgias all data

    Once everything's validated, find a quiet time with the minimal load on the support department and start migrating from BugAware to Gorgias.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Gorgias import

Our team would be more than happy to run a custom migration if you have specific needs.
Get a price estimation

Blog Articles You Might Find Useful

The 3 Reasons to Move from HESK to SysAid

Hesk is a free self-hosted help desk solution. It is trusted by many of the small and mid-sized companies. HESK provides the tools to deal…

Is Open Source Help Desk Right for Your Business?

One of the most common questions that business owners ask themselves when choosing between a free and a paid version of the software is: "Why…

Rules To Follow During A Data Migration

Now some of you might already know this but it goes without saying, data migration is a lengthy process that requires careful planning and execution.…

Book a Call
cancel
%s
— %s