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BugAware to Dixa
migration service

Trouble-free , no special expertise or coding required. A complete BugAware to Dixa data migration software.

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The best BugAware to Dixa tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip the system analysis and code development processes. Simply choose customer info you need to migrate and start the transition when comfortable.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the target system and observe the miracle happening.
Data completion
Transfer your help desk records in full to make certain that no ticket is missing vital customer service information.
Automated tool

Scared that you’ll need special skills to migrate your info? Don’t be as we ensured that our tool user friendly as it can possibly be.

Attach the help desks, choose data, click ok, and you’re done!

Data dependency

Your information comes unite and we mean it.

Every email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your information is behind thick walls. Not even all our team members have access to your passwords or records.

You can rest assured that with HDM no data breaches will take place.

You control the process

Manage your information with our in-app data mapping solution. Pick what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.

Simple & effective

In just a couple of buttons to press it is possible to pick the data arrangement, when it goes, and in what order.

Our software took customer experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a migration service provider, we strive to propose the best possible migration tool. Yet, our prime concern is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from BugAware to Dixa

Castle gates

Strong safety of your information

The migration is completed by the machine over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you ensure that the data end up in the right places in Dixa.

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Sustained association between object and people

When migrating your records from BugAware to Dixa we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from BugAware to Dixa

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from BugAware to Dixa work

  • Get ready

    Start off by preparing Agent profiles and all essential custom fields in the new help desk. Now, begin the process of migrating your data from BugAware to Dixa.

  • Fill in the form with required credentials to make it possible for our data migration tool to retrieve information from your current help desk.

  • Do the same action to connect our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Select the information you need to migrate and set the ticket fields mapping, so the data could be migrated according to your needs

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Dixa all data

    Once everything's validated, choose a quiet time with the least load on the support staff and begin migrating from BugAware to Dixa.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Dixa import

Our team would be more than happy to run a personalized migration in case you have particular needs.
Get a price estimation

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