BugAware to Dixa
migration service
Trouble-free , no special expertise or coding required. A complete BugAware to Dixa data migration software.
BugAware to Dixa
The best BugAware to Dixa tool made for you
There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.Save on your time and money
Skip the system analysis and code development processes. Simply choose customer info you need to migrate and start the transition when comfortable.Easy migration
No specific knowledge or skill needed. Just choose what data will go to the target system and observe the miracle happening.Data completion
Transfer your help desk records in full to make certain that no ticket is missing vital customer service information.Automated tool
Scared that you’ll need special skills to migrate your info? Don’t be as we ensured that our tool user friendly as it can possibly be.
Attach the help desks, choose data, click ok, and you’re done!
Data dependency
Your information comes unite and we mean it.
Every email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.
Data protected
Your information is behind thick walls. Not even all our team members have access to your passwords or records.
You can rest assured that with HDM no data breaches will take place.
You control the process
Manage your information with our in-app data mapping solution. Pick what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.
Simple & effective
In just a couple of buttons to press it is possible to pick the data arrangement, when it goes, and in what order.
Our software took customer experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.
Customer service as priority
As a migration service provider, we strive to propose the best possible migration tool. Yet, our prime concern is customer service.
As evident by our many five-star reviews on G2, we want you to have the best possible experience.
Why you should use Help Desk Migration to switch from BugAware to Dixa
Strong safety of your information
The migration is completed by the machine over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is easy to migrate your customer service to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard as well as custom fields , thus letting you ensure that the data end up in the right places in Dixa.Next
Sustained association between object and people
When migrating your records from BugAware to Dixa we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from BugAware to Dixa
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from BugAware to Dixa work
-
Get ready
Start off by preparing Agent profiles and all essential custom fields in the new help desk. Now, begin the process of migrating your data from BugAware to Dixa.
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Link BugAware
Fill in the form with required credentials to make it possible for our data migration tool to retrieve information from your current help desk.
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Link Dixa
Do the same action to connect our service with the new help desk and thus make it possible to import the records.
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Select objects
Select the information you need to migrate and set the ticket fields mapping, so the data could be migrated according to your needs
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Migrate small amount of data
Try out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!
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Migrate to Dixa all data
Once everything's validated, choose a quiet time with the least load on the support staff and begin migrating from BugAware to Dixa.
Your data is in good hands
We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy buyers
-
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records all by yourself
See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let an expert run your Dixa import
Our team would be more than happy to run a personalized migration in case you have particular needs.
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