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BugAware to ConnectWise
migration service

Trouble-free , no special expertise or programming required. A complete BugAware to ConnectWise data migration software.

More details

The best BugAware to ConnectWise tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and code development processes. Simply decide on what data you need to migrate and set off with the transition immediately.
Simple migration
No tech knowledge or skill required. Just choose what data will go to the target platform and enjoy the miracle happening.
Data completion
Move your help desk records in full to make certain that no ticket is missing essential customer service details.
Automated tool

Scared that you’ll have to use special skills to migrate your info? Worry not as we made sure that our tool interface simple to use as it can possibly be.

Connect the platforms, select data, click ok, and you’re done!

Preserved connections

From sender information to phone number connection, all you records will keep their previous data structure untouched.

You don’t have to worry that some info will be lost and service quality will decrease. Everything will arrive how you expected.

Security is paramount

Information is key which is why we created a method that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will impact your data in any way.

You’re in control

Take complete control of your information with our in-app data mapping solution. Choose what goes where, set priorities, and even discard the things you need, all within Migration Wizard.

Step-by-step instructions

If this is your first migration, there’s no need to be concerned. Useful and simplified on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Outside of providing great customer service, we always aim to develop our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are continuously putting so much effort to increase the general experience.


Why you should use Help Desk Migration to switch from BugAware to ConnectWise

Castle gates

Strong privacy of your information

The migration is carried out over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to ensure that the data end up in the right destinations in ConnectWise.

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Retained relation between object and people

When migrating your records from BugAware to ConnectWise we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from BugAware to ConnectWise

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from BugAware to ConnectWise work

  • Get ready

    Start off by preparing Agent profiles and all essential custom fields in the new help desk. Now, get started on migrating your data from BugAware to ConnectWise.

  • Connect BugAware

    Fill in the form with requested credentials to allow our data migration tool to fetch data from your current help desk.

  • Connect ConnectWise

    Repeat the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Select objects

    Choose the information you want to migrate and set the ticket fields mapping, so the records could be transferred based upon your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to ConnectWise all data

    Once everything's tested out, determine a quiet time with the minimal load on the support department and start migrating from BugAware to ConnectWise.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your ConnectWise import

Our team would be more than happy to run a personalized migration in case you have specific demands.
Get a price estimation

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