BugAware to ConnectWise
migration service
Trouble-free , no special expertise or programming required. A complete BugAware to ConnectWise data migration software.
BugAware to ConnectWise
The best BugAware to ConnectWise tool made for you
There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.Save on your time and money
Skip complex data audit and code development processes. Simply decide on what data you need to migrate and set off with the transition immediately.Simple migration
No tech knowledge or skill required. Just choose what data will go to the target platform and enjoy the miracle happening.Data completion
Move your help desk records in full to make certain that no ticket is missing essential customer service details.Automated tool
Scared that you’ll have to use special skills to migrate your info? Worry not as we made sure that our tool interface simple to use as it can possibly be.
Connect the platforms, select data, click ok, and you’re done!
Preserved connections
From sender information to phone number connection, all you records will keep their previous data structure untouched.
You don’t have to worry that some info will be lost and service quality will decrease. Everything will arrive how you expected.
Security is paramount
Information is key which is why we created a method that will keep your data intact.
Neither sophisticated electronic attacks nor physical disasters will impact your data in any way.
You’re in control
Take complete control of your information with our in-app data mapping solution. Choose what goes where, set priorities, and even discard the things you need, all within Migration Wizard.
Step-by-step instructions
If this is your first migration, there’s no need to be concerned. Useful and simplified on-screen instructions will help you set up an accurate data import.
There’s no need to concern that you’ll be confused with terms and tech jargon.
Good service first
Outside of providing great customer service, we always aim to develop our customer service.
As a company, we want you to enjoy friendly and helpful service, which is why we are continuously putting so much effort to increase the general experience.
Why you should use Help Desk Migration to switch from BugAware to ConnectWise
Strong privacy of your information
The migration is carried out over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is easy to migrate your customer service to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard as well as custom fields , thus helping you to ensure that the data end up in the right destinations in ConnectWise.Next
Retained relation between object and people
When migrating your records from BugAware to ConnectWise we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from BugAware to ConnectWise
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from BugAware to ConnectWise work
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Get ready
Start off by preparing Agent profiles and all essential custom fields in the new help desk. Now, get started on migrating your data from BugAware to ConnectWise.
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Connect BugAware
Fill in the form with requested credentials to allow our data migration tool to fetch data from your current help desk.
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Connect ConnectWise
Repeat the same action to connect our service with the new help desk and thus make it possible to import the data.
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Select objects
Choose the information you want to migrate and set the ticket fields mapping, so the records could be transferred based upon your preferences
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Migrate limited amount of data
Try out our Free Demo Migration to see how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!
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Migrate to ConnectWise all data
Once everything's tested out, determine a quiet time with the minimal load on the support department and start migrating from BugAware to ConnectWise.
Your data is in good hands
We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy buyers
-
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records all by yourself
See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let an expert run your ConnectWise import
Our team would be more than happy to run a personalized migration in case you have specific demands.
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