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BugAware to bold360
migration service

Smooth , no special know how or programming required. A complete BugAware to bold360 data migration instrument.

More details

Your best tool for BugAware to bold360 data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Avoid complex data audit and script development processes. Simply decide on what data you need to transfer and set off with the transition immediately.
Effortless transition process
No special expertise required. Just pick what data will go to the target platform and enjoy the wonders happening.
Record structure maintenance
Migrate your help desk records in full to ensure that no ticket is missing essential customer support details.
Simple and easy process

You don’t have to bother about coding or constantly watch each piece of info moved.

Just attach both platforms, choose what you need to take to a new database and let the tool deal with the remainder.

Starting from the ticket requester to every comment author, all you records will keep their prior connections intact.

You don’t have to worry that a part of the info will be missing and service quality will decrease. Everything will arrive how you expected.

Data safety is paramount

You data is everything which is why we developed a system that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your data in any way.

You control the process

Manage your information with our internal data mapper. Select what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In only a couple of buttons to press it will be possible to select the data arrangement, when it starts, and in what order.

Our tech engineers considered customer experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Great service first

Except providing great customer support services, we always want to improve our customer service.

As a team, we want you to enjoy best possible service, which is why we are always putting so much effort to increase the general experience.


Reasons to use Help Desk Migration to migrate data from BugAware to bold360

Castle gates

Strong security of your information

The migration is performed over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the data end up being in the right destinations in bold360.

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Maintained relation between object and people

When migrating your data from BugAware to bold360 we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from BugAware to bold360

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from BugAware to bold360 work

  • Prepare

    Register and go to our migration software.

  • Opt and link your BugAware support desk with HDM.

  • Give access to your bold360 account.

  • Explain your requirements

    Let us know exactly what elements of your migration you want to modify

  • Have your requirements estimated

    We'll analyze your case and send you with a price range and a scope of tasks.

  • Migrate from BugAware to bold360 all data

    Move all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your bold360 import

Our staff would be more than happy to perform a customized migration in case you have specific demands.
Get a price estimation

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