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BugAware to Adobe Experience Manager
migration service

Effortless , no special knowledge or coding required. A complete BugAware to Adobe Experience Manager data migration tool.

More details

Your best tool for BugAware to Adobe Experience Manager data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and tool development processes. Just pick what data you need to transfer and start the transition immediately.
Effortless migration
No special knowledge or skill needed. Just select what data will go to the new solution and enjoy the wonders happening.
Record completion
Migrate your help desk info in full to make sure that no ticket is missing vital customer support information.
Effortless procedure

You don’t have to bother about coding or continuously watch each record transferred.

Just attach your source and target, tick what you want to take to a new database and allow the tool deal with the rest for you.

Data dependency

Your information comes complete , you can take our word.

Every email, every ticket, and every little bit of info will arrive complete with its attachments, contact connections, and interaction archive.

Data protected

Your information is behind impenetrable walls. Not even all our team members can access to your credentials or records.

You can be sure that with HDM no hacker attacks will take place.

Record mapping

Select data that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, you will be able to pick anything you might actually need.

Step-by-step instructions

If you are new to data migrations, don’t worry. Useful and insightful on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a migration service provider, we aim to propose the most effective migration tool. However, our priority is customer service.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from BugAware to Adobe Experience Manager

Castle gates

Strong security of your records

The migration is conducted over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the records end up being in the right places in Adobe Experience Manager.

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Maintained association between object and people

When migrating your data from BugAware to Adobe Experience Manager we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from BugAware to Adobe Experience Manager

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from BugAware to Adobe Experience Manager work

  • Prepare

    Sign-up and go to our migration tool.

  • Select and link your BugAware service desk with HDM.

  • Connect Adobe Experience Manager

    Grant access to your Adobe Experience Manager account.

  • Express your business needs

    Let us understand precisely what parts of your migration you need to adjust

  • Get your requirements estimated

    We shall research your application and send you with a price and a scope of work.

  • Migrate from BugAware to Adobe Experience Manager all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Adobe Experience Manager import

Our staff would be more than happy to run a custom migration in case you have particular requirements.
Get a price estimation

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