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Buffer Reply to Vivocha
migration service

Trouble-free , no special knowledge or programming required. A complete Buffer Reply to Vivocha data migration instrument.

More details

The best Buffer Reply to Vivocha tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip complex data audit and script development processes. Just decide on customer info you need to move and start the transition when comfortable.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the new platform and observe the magic happening.
Data completion
Move your help desk data in full to make sure that no ticket has lost critical customer service information.
Automated tool

Afraid that you’ll have to use advanced skills to move your info? Don’t be as we made sure that our tool user friendly as it can possibly be.

Link the platforms, pick data, click ok, and you’re done!

Intact connections

From sender information to phone number connection, all you records will keep their initial connections maintained.

You don’t have to worry that some data will be missing and service quality will degrade. Everything will arrive where you left it.

Security is paramount

Information is everything which is why we designed a system that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your records anyhow.

You’re in control

Take complete control of your information with our in-app data mapper. Pick what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Guided migration

If this is your first migration, worry not. Helpful and intuitive on-screen instructions will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Great service first

Apart from providing great customer service, we always want to improve our customer service.

As a company, we want you to have the best possible service, which is why we are constantly putting so much effort to enhance the core experience.


Why you should use Help Desk Migration to switch from Buffer Reply to Vivocha

Castle gates

Strong privacy of your data

The migration is carried out over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the records end up in the right places in Vivocha.

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Retained connection between object and people

When migrating your records from Buffer Reply to Vivocha we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Buffer Reply to Vivocha

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Buffer Reply to Vivocha work

  • Get ready

    Sign up and go to our migration software.

  • Connect Buffer Reply

    Pick and connect your Buffer Reply service desk with HDM.

  • Connect Vivocha

    Grant access to your Vivocha account.

  • Outline your needs

    Let us know exactly what aspects of your migration you want to adjust

  • Have your needs estimated

    We'll investigate your case and get back to you with a the overall cost and a scope of work.

  • Migrate from Buffer Reply to Vivocha everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Vivocha import

Our team would be more than happy to run a custom migration if you have special demands.
Get a price estimation

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