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Buffer Reply to Twilio Flex
migration service

Smooth , no special expertise or coding required. A complete Buffer Reply to Twilio Flex data migration software.

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Your best tool for Buffer Reply to Twilio Flex data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and code development processes. Simply decide on the records you need to migrate and set off with the transition immediately.
Effortless migration
No special knowledge or skill needed. Just choose what data will go to the target platform and see the miracle happening.
Record completion
Migrate your help desk info in full to make certain that no ticket has lost vital customer support information.
Easy procedure

No need to worry about scripting or continuously watch each piece of info transferred.

Just link your source and target, tick what you need to migrate and let the Migration Wizard do the rest for you.

Data dependency

Your information migrates unite , you can take our word.

Every email, every ticket, and every user profile will reach the target filled with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our team members can access to your credentials or other information.

You may be sure that with HDM no data breaches will take place.

You control the process

Take complete control of your information with our internal data mapper. Select what goes where, set priorities, and even discard the things you need, all within Migration Wizard.

Simple & effective

In just a few buttons to press it will be possible to choose what goes where, when it starts, and how.

Our developers took customer experience as a priority and made sure that it will be possible to use the system to its fullest.

Customer priority

As a migration service provider, we strive to propose the most effective migration tool. Nevertheless, our priority is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from Buffer Reply to Twilio Flex

Castle gates

Strong security of your records

The migration is conducted over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you ensure that the data end up being in the right places in Twilio Flex.

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Maintained connectivity between object and people

When migrating your data from Buffer Reply to Twilio Flex we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Buffer Reply to Twilio Flex

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Buffer Reply to Twilio Flex work

  • Prepare

    Sign-up and go to our migration tool.

  • Connect Buffer Reply

    Opt and link your Buffer Reply service desk with HDM.

  • Connect Twilio Flex

    Give the right to access your Twilio Flex account.

  • Outline your requirements

    Let us know what parts of your migration you want to fine-tune

  • Have your requirements estimated

    We shall research your application and send you with a the overall cost and a scope of work.

  • Migrate from Buffer Reply to Twilio Flex everything

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Twilio Flex import

Our staff would be more than happy to run a personalized migration if you have particular demands.
Get a price estimation

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