BOSSDesk to SpiceCSM
migration service

Smooth, no special knowledge or programming required. A complete BOSSDesk to SpiceCSM data migration tool.

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Your best tool for BOSSDesk to SpiceCSM data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and tool development processes. Just pick the records you need to transfer and start the transition right away.
Easy migration
No specific knowledge or skill required. Just select what data will go to the new solution and see the wonders happening.
Record completion
Transfer your help desk records in full to ensure that no ticket is missing essential customer service information.
Effortless process

You don’t have to bother about scripting or continuously watch each piece of info moved.

Just attach both platforms, choose what you need to take to a new database and let the Migration Wizard deal with the rest for you.

Intact connections

Starting from the ticket requester to every comment author, all you records will keep their previous data structure untouched.

You don’t have to worry that a part of the records will be lost and service quality will decrease. Everything will arrive how you expected.

Data safety is paramount

Information is key which is why we created a tool that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your data in any way.

You’re in charge

Manage your information with our in-app data mapping solution. Choose what goes where, set priorities, and even ditch the things you need, all within Migration Wizard.

Simple & effective

In only a couple of clicks you will be able to choose what goes where, when it goes, and how.

Our software took user experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Good service first

Except providing great customer service, we always aim to improve our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are constantly putting so much effort to enhance the general experience.


Reasons to use Help Desk Migration to switch from BOSSDesk to SpiceCSM

Castle gates

Strong safety of your information

The migration is carried out over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer service to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields, thus helping you to make sure that the records end up in the right places in SpiceCSM.

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Sustained association between object and people

When migrating your data from BOSSDesk to SpiceCSM we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from BOSSDesk to SpiceCSM

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from BOSSDesk to SpiceCSM work

  • Prepare

    Register and go to our migration software.

  • Pick and connect your BOSSDesk service desk with HDM.

  • Connect SpiceCSM

    Grant the right to access your SpiceCSM account.

  • Detail your requirements

    Let us know what elements of your migration you want to tweak

  • Get your preferences estimated

    We shall research your application and send you with a cost and a scope of tasks.

  • Migrate from BOSSDesk to SpiceCSM all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your SpiceCSM import

Our staff would be more than happy to run a customized migration in case you have specific requirements.
Get a price estimation

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