BOSSDesk to SMART SERVICE DESK ITSM
migration service

Smooth, no special knowledge or programming required. A complete BOSSDesk to SMART SERVICE DESK ITSM data migration tool.

More details

Your best tool for BOSSDesk to SMART SERVICE DESK ITSM data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and tool development processes. Just pick the records you need to move and start the transition immediately.
Easy migration
No specific knowledge or skill required. Just select what data will go to the new solution and see the magic happening.
Record completion
Transfer your help desk records in full to make certain that no ticket is missing vital customer service details.
Simple and easy procedure

No need to worry about scripting or continuously control each record moved.

Just attach both platforms, pick what you need to take to a new database and let the system deal with the remainder.

Starting from the ticket requester to every comment author, your entire database will keep their initial data structure maintained.

You don’t have to worry that some records will be lost and service quality will degrade. Everything will be waiting for you how you expected.

Data safety is priority

You data is key which is why we designed a tool that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will impact your data in any way.

Record mapping

Pick data that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to pick just about everything you might ever need.

Simple & effective

In only a couple of clicks you will be able to choose what goes where, when it goes, and in what order.

Our developers took customer experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.

Great service first

Apart from producing great customer support services, we always want to develop our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are continuously making great strides to improve the general experience.


Reasons to use Help Desk Migration to switch from BOSSDesk to SMART SERVICE DESK ITSM

Castle gates

Strong safety of your information

The migration is done over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your support service to a new helpdesk without involving the IT department.

Next

Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields, thus helping you to make sure that the records end up in the right destinations in SMART SERVICE DESK ITSM.

Next

When migrating your data from BOSSDesk to SMART SERVICE DESK ITSM we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from BOSSDesk to SMART SERVICE DESK ITSM

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from BOSSDesk to SMART SERVICE DESK ITSM work

  • Prepare

    Register and go to our migration wizard.

  • Select and connect your BOSSDesk support desk with HDM.

  • Connect SMART SERVICE DESK ITSM

    Grant access to your SMART SERVICE DESK ITSM account.

  • Outline your needs

    Let us know exactly what components of your migration you need to modify

  • Get your needs estimated

    We shall research your application and get back to you with a price and a scope of tasks.

  • Migrate from BOSSDesk to SMART SERVICE DESK ITSM all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your SMART SERVICE DESK ITSM import

Our staff would be more than happy to run a personalized migration in case you have particular requirements.
Get a price estimation

Blog Articles You Might Find Useful

A List of 10 Best Apps for Zendesk to Make Your Life Easier in 2021

The key to success in a customer-driven market is to create and maintain great relationships with customers. Zendesk can help you to do it at…

Data Migration Strategies That Actually Work

There are many reasons as to why you would want to switch to a new help desk system. It can be the fact that you’ve…

3 Reasons to Switch from Self to Cloud Hosted osTicket Help Desk

The advantages of cloud technologies encourage companies to choose cloud hosted osTicket help desk to the on-premise version. Here are some of the strongest arguments…

Book a Call
cancel
%s
— %s