BOSSDesk to Pega Customer Service
migration service

Trouble-free , no special skill set or coding required. A complete BOSSDesk to Pega Customer Service data migration software.

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The best BOSSDesk to Pega Customer Service tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and code development processes. Just pick customer info you need to migrate and set off with the transition when comfortable.
Simple transition process
No tech expertise needed. Just choose what data will go to the new solution and observe the miracle happening.
Data structure maintenance
Move your help desk data in full to make sure that no ticket has lost vital customer support information.
Effortless process

You don’t have to bother about scripting or continuously control each record transferred.

Just link your source and target, pick what you need to migrate and allow the Migration Wizard deal with the remainder.

Data maintenance

Your information migrates complete , you can take our word.

Every email, every ticket, and every user profile will reach the target filled with its attachments, contact connections, and interaction archive.

Robust protection

Your information is safe and sound with us. Not even all our team members can access to your credentials or other information.

You may rest assured that with HDM no hacker attacks will take place.

Data mapping

Select records that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, it will be possible to select anything you might actually need.

Efficient out-of-the-box solution

In just a few clicks you will be able to pick what goes where, when it starts, and how.

Our software considered customer experience as an essential factor and made sure that you will be able to use the system to its fullest.

Customer service as priority

As a data import service provider, we strive to propose the most effective migration tool. Yet, our priority is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from BOSSDesk to Pega Customer Service

Castle gates

Strong privacy of your data

The migration is performed over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the records end up being in the right places in Pega Customer Service.

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Retained connectivity between object and people

When migrating your records from BOSSDesk to Pega Customer Service we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from BOSSDesk to Pega Customer Service

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from BOSSDesk to Pega Customer Service work

  • Get ready

    Sign up and go to our migration service.

  • Connect BOSSDesk

    Select and link your BOSSDesk service desk with HDM.

  • Connect Pega Customer Service

    Give the right to access your Pega Customer Service account.

  • Detail your business needs

    Let us understand precisely what components of your migration you want to adjust

  • Have your requirements estimated

    We will analyze your application and get back to you with a price and a scope of work.

  • Migrate from BOSSDesk to Pega Customer Service everything

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Pega Customer Service import

Our team would be more than happy to perform a custom migration if you have particular requirements.
Get a price estimation

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