BOSSDesk to ngDesk
migration service

Effortless , no special know how or coding required. A complete BOSSDesk to ngDesk data migration tool.

More details

Your best tool for BOSSDesk to ngDesk data migration

No need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Avoid the platform analysis and tool development processes. Simply choose customer info you need to move and start the transition immediately.
Simple transition process
No tech expertise needed. Just select what data will go to the target system and observe the magic happening.
Record structure maintenance
Move your help desk data in full to make sure that no ticket is missing essential customer support details.
Easy procedure

No need to worry about scripting or continuously watch each record transferred.

Just link both platforms, choose what you need to migrate and allow the Migration Wizard do the remainder.

Intact connections

Starting from the ticket requester to every comment author, your entire database will keep their prior connections maintained.

You don’t have to worry that some info will be lost and service quality will decrease. Everything will be waiting for you where you left it.

Data safety is priority

Information is everything which is why we designed a tool that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

Data mapping

Select data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to pick anything you might ever need.

Efficient out-of-the-box solution

In just a couple of buttons to press it is possible to pick the data arrangement, when it goes, and in what order.

Our developers took user experience as an essential factor and ensured that you will be able to use the system to its fullest.

Good service first

Outside of producing great customer service, we always strive to develop our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are constantly making great strides to increase the core experience.


Reasons to use Help Desk Migration to migrate data from BOSSDesk to ngDesk

Castle gates

Strong privacy of your data

The migration is conducted over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the data end up being in the right destinations in ngDesk.

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Retained association between object and people

When migrating your data from BOSSDesk to ngDesk we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from BOSSDesk to ngDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from BOSSDesk to ngDesk work

  • Prepare

    Sign up and go to our migration tool.

  • Opt and link your BOSSDesk support desk with HDM.

  • Grant access to your ngDesk account.

  • Express your requirements

    Let us know what elements of your migration you would like to tweak

  • Have your needs estimated

    We shall analyze your application and send you with a the overall cost and a scope of work.

  • Migrate from BOSSDesk to ngDesk everything

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your ngDesk import

Our staff would be more than happy to perform a custom migration in case you have specific needs.
Get a price estimation

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