BOSSDesk to Hornbill Service Manager
migration service

Extremely easy, no special skill set or coding required. A complete BOSSDesk to Hornbill Service Manager data migration instrument.

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The best BOSSDesk to Hornbill Service Manager tool made for you

There’s no need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid the system analysis and script development processes. Simply pick the records you need to move and start the transition right away.
Easy transition process
No specific expertise needed. Just pick what data will go to the target solution and see the magic happening.
Data structure maintenance
Transfer your help desk info in full to make certain that no ticket has lost vital customer service details.
Simple and easy process

No need to worry about coding or constantly watch each record moved.

Just link your source and target, tick what you want to migrate and allow the Migration Wizard do the rest for you.

Data maintenance

Your information migrates uniteand we mean it.

Each email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction archive.

Robust protection

Your information is safe and sound with us. Not even all our team members have see your passwords or records.

You may be sure that with HDM no hacker attacks are possible.

Data mapping

Pick information that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, you will be able to select anything you might actually need.

Guided migration

If this is your first migration, don’t worry. Helpful and intuitive on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a data import service provider, we work to propose the best possible migration tool. Nevertheless, our prime concern is customer service.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from BOSSDesk to Hornbill Service Manager

Castle gates

Strong safety of your records

The migration is performed over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your customer care to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields, thus letting you be sure that the data end up in the right destinations in Hornbill Service Manager.

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Sustained association between object and people

When migrating your records from BOSSDesk to Hornbill Service Manager we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from BOSSDesk to Hornbill Service Manager

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from BOSSDesk to Hornbill Service Manager work

  • Get ready

    Sign-up and go to our migration tool.

  • Connect BOSSDesk

    Choose and connect your BOSSDesk support desk with HDM.

  • Grant the right to access your Hornbill Service Manager account.

  • Express your business needs

    Let us know exactly what parts of your migration you wish to fine-tune

  • Have your requirements estimated

    We shall research your case and send you with a price range and a scope of tasks.

  • Migrate from BOSSDesk to Hornbill Service Manager everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your Hornbill Service Manager import

Our team would be more than happy to perform a personalized migration if you have particular requirements.
Get a price estimation

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