BOSSDesk to eGain Suite
migration service

Extremely easy, no special know how or coding required. A complete BOSSDesk to eGain Suite data migration tool.

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The best BOSSDesk to eGain Suite tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and tool development processes. Just pick customer info you need to migrate and start the transition immediately.
Easy transition process
No specific expertise needed. Just select what data will go to the new solution and observe the miracle happening.
Data structure maintenance
Transfer your help desk info in full to ensure that no ticket is missing vital customer support details.
Automated tool

Worried that you’ll need special skills to move your customer service data? Worry not as we ensured that our tool is as easy to use as it can possibly be.

Connect the platforms, choose records, click ok, and you’re done!

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their prior connections maintained.

You don’t have to worry that some info will be lost and service quality will decrease. Everything will be waiting for you how you expected.

Data safety is priority

Information is everything which is why we designed a method that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your data in any way.

Data mapping

Choose data that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to pick just about everything you might actually need.

Guided migration

If this is your first migration, there’s no need to be concerned. Useful and simplified on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Customer service first

Except producing great customer service, we always want to improve our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are continuously making great strides to improve the general experience.


Why you should use Help Desk Migration to migrate data from BOSSDesk to eGain Suite

Castle gates

Strong safety of your records

The migration is conducted over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer service to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields, thus letting you make sure that the records end up being in the right destinations in eGain Suite.

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Sustained connection between object and people

When migrating your records from BOSSDesk to eGain Suite we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from BOSSDesk to eGain Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from BOSSDesk to eGain Suite work

  • Get ready

    Sign-up and go to our migration service.

  • Select and link your BOSSDesk support desk with HDM.

  • Grant access to your eGain Suite account.

  • Outline your requirements

    Let us understand precisely what elements of your migration you need to tweak

  • Have your needs estimated

    We will analyze your application and send you with a price range and a scope of tasks.

  • Migrate from BOSSDesk to eGain Suite all data

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your eGain Suite import

Our team would be more than happy to perform a customized migration in case you have particular requirements.
Get a price estimation

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