BOSSDesk to DigitalGenius
migration service

Extremely easy, no special knowledge or coding required. A complete BOSSDesk to DigitalGenius data migration instrument.

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The best BOSSDesk to DigitalGenius tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and script development processes. Just decide on what data you need to move and set off with the transition when comfortable.
Effortless migration
No special knowledge or skill needed. Just pick what data will go to the new platform and enjoy the magic happening.
Data completion
Migrate your help desk data in full to ensure that no ticket has lost critical customer service details.
Automated tool

Afraid that you’ll need advanced skills to move your info? Worry not as we made sure that our tool interface simple to use as possible.

Connect the help desks, pick data, click ok, and you’re done!

Data dependency

Your information migrates completeand we mean it.

Each email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction archive.

Data protected

Your information is safe and sound with us. Not even all our employees have see your credentials or other information.

You may be sure that with HDM no hacker attacks will take place.

You control the process

Take complete control of your information with our in-app data mapping solution. Select what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Step-by-step instructions

If this is your first migration, worry not. Helpful and insightful on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a migration service provider, we work to deliver the best possible migration tool. However, our priority is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from BOSSDesk to DigitalGenius

Castle gates

Strong security of your data

The migration is carried out over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer care to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields, thus letting you be sure that the records end up in the right destinations in DigitalGenius.

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Maintained connectivity between object and people

When migrating your records from BOSSDesk to DigitalGenius we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from BOSSDesk to DigitalGenius

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from BOSSDesk to DigitalGenius work

  • Get ready

    Sign up and go to our migration service.

  • Connect BOSSDesk

    Pick and connect your BOSSDesk support desk with HDM.

  • Connect DigitalGenius

    Give the right to access your DigitalGenius account.

  • Express your requirements

    Let us understand precisely what parts of your migration you want to tweak

  • Get your requirements estimated

    We shall investigate your case and send you with a price range and a scope of tasks.

  • Migrate from BOSSDesk to DigitalGenius all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your DigitalGenius import

Our team would be more than happy to run a customized migration if you have special demands.
Get a price estimation

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