BOSSDesk to Cention Contact Center
migration service

Effortless, no special knowledge or programming required. A complete BOSSDesk to Cention Contact Center data migration tool.

More details

Your best tool for BOSSDesk to Cention Contact Center data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip complex data audit and tool development processes. Simply pick the records you need to migrate and start the transition when comfortable.
Simple migration
No tech knowledge or skill required. Just select what data will go to the target solution and see the miracle happening.
Record completion
Move your help desk data in full to ensure that no ticket has lost critical customer service details.
Automated migration

Afraid that you’ll have to use advanced skills to migrate your info? Worry not as we ensured that our tool accessible as possible.

Link the help desks, select records, click ok, and the migration is ready!

Data dependency

Your customer info migrates uniteand we mean it.

Each email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is safe and sound with us. Not even all our employees have see your passwords or records.

You may be certain with HDM no hacker attacks will take place.

You control the process

Manage your customer data with our internal data mapper. Select what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Useful and insightful on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a migration service supplier, we aim to deliver the best possible migration tool. Nevertheless, our prime concern is customer service.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from BOSSDesk to Cention Contact Center

Castle gates

Strong privacy of your data

The migration is done over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer care to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields, thus helping you to make sure that the data end up in the right destinations in Cention Contact Center.

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Retained relation between object and people

When migrating your data from BOSSDesk to Cention Contact Center we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from BOSSDesk to Cention Contact Center

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from BOSSDesk to Cention Contact Center work

  • Prepare

    Sign up and go to our migration wizard.

  • Connect BOSSDesk

    Opt and connect your BOSSDesk support desk with HDM.

  • Grant the right to access your Cention Contact Center account.

  • Clarify your needs

    Let us know exactly what components of your migration you would like to fine-tune

  • Have your requirements estimated

    We will analyze your application and get back to you with a cost and a scope of tasks.

  • Migrate from BOSSDesk to Cention Contact Center all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your Cention Contact Center import

Our staff would be more than happy to run a customized migration if you have special requirements.
Get a price estimation

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