BOSSDesk to Alcea HelpDesk
migration service

Extremely easy , no special skill set or programming required. A complete BOSSDesk to Alcea HelpDesk data migration tool.

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The best BOSSDesk to Alcea HelpDesk tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid complex data audit and tool development processes. Just choose customer info you need to migrate and set off with the transition when comfortable.
Simple transition process
No tech expertise required. Just select what data will go to the new system and observe the miracle happening.
Data structure maintenance
Move your help desk data in full to make sure that no ticket is missing vital customer service information.
Automated tool

Afraid that you’ll have to use special skills to move your info? Don’t be as we made sure that our tool interface user friendly as it can possibly be.

Attach the platforms, select data, click ok, and the migration is ready!

Data maintenance

Your customer data comes complete and we mean it.

Every email, every ticket, and every user profile will reach the target complete with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is behind thick walls. Not even all our team members have access to your credentials or other information.

You can be certain with HDM no data breaches are possible.

Data mapping

Select data that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base articles, it will be possible to pick just about everything you might ever need.

Efficient out-of-the-box solution

In only a couple of clicks it is possible to pick what goes where, when it starts, and in what order.

Our tech engineers took user experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service as priority

As a data import service supplier, we aim to propose the best possible migration tool. Yet, our priority is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from BOSSDesk to Alcea HelpDesk

Castle gates

Strong privacy of your data

The migration is performed over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to make sure that the records end up in the right places in Alcea HelpDesk.

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Retained association between object and people

When migrating your records from BOSSDesk to Alcea HelpDesk we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from BOSSDesk to Alcea HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from BOSSDesk to Alcea HelpDesk work

  • Get ready

    Sign up and go to our migration wizard.

  • Select and connect your BOSSDesk service desk with HDM.

  • Connect Alcea HelpDesk

    Give access to your Alcea HelpDesk account.

  • Explain your business needs

    Let us know exactly what elements of your migration you wish to fine-tune

  • Get your needs estimated

    We'll research your application and send you with a cost and a scope of tasks.

  • Migrate from BOSSDesk to Alcea HelpDesk all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Alcea HelpDesk import

Our team would be more than happy to perform a custom migration in case you have particular needs.
Get a price estimation

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