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Bomgar to Track-It!
migration service

Extremely easy , no special expertise or programming required. A complete Bomgar to Track-It! data migration software.

More details

The best Bomgar to Track-It! tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip complex data audit and code development processes. Simply pick customer info you need to migrate and set off with the transition right away.
Easy migration
No specific knowledge or skill required. Just choose what data will go to the target solution and observe the miracle happening.
Data completion
Transfer your help desk records in full to ensure that no ticket has lost essential customer support details.
Easy procedure

No need to worry about coding or constantly control each piece of info transferred.

Just link both platforms, pick what you need to take to a new database and let the Migration Wizard do the rest for you.

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their prior connections untouched.

You don’t have to worry that some info will be missing and service quality will degrade. Everything will arrive where you left it.

Data safety is paramount

Information is everything which is why we created a method that will keep your data untouched.

Neither hackers will have access to your accounts nor physical disasters will impact your records anyhow.

You’re in control

Manage your information with our in-app data mapper. Choose what goes where, set priorities, and even discard the stuff you don’t like, all with our Migration Wizard.

Simple & effective

In only a few buttons to press you will be able to pick the data arrangement, when it starts, and in what order.

Our software considered user experience as an essential factor and made sure that you will be able to use the system to its fullest.

Customer service first

Apart from providing great customer service, we always strive to develop our customer service.

As a company, we want you to enjoy best possible service, which is why we are always putting so much effort to enhance the core experience.


Why you should use Help Desk Migration to switch from Bomgar to Track-It!

Castle gates

Strong safety of your information

The migration is carried out over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to ensure that the data end up being in the right destinations in Track-It!.

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Sustained association between object and people

When migrating your records from Bomgar to Track-It! we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Bomgar to Track-It!

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Bomgar to Track-It! work

  • Get ready

    Start off by setting up Agent profiles and all essential custom fields in the new help desk. Now, begin migrating your data from Bomgar to Track-It!.

  • Connect Bomgar

    Fill in the form with necessary credentials to permit our data migration tool to retrieve information from your current help desk.

  • Connect Track-It!

    Do the same action to connect our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Choose the information you need to migrate and set the ticket fields mapping, so the data could be transferred in line with your needs

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Track-It! everything

    Once everything's tested, find a quiet time with the minimal load on the support team and begin migrating from Bomgar to Track-It!.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Track-It! import

Our team would be more than happy to run a customized migration if you have specific requirements.
Get a price estimation

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