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Bomgar to Remedy IT Service Management
migration service

Trouble-free , no special knowledge or programming required. A complete Bomgar to Remedy IT Service Management data migration software.

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The best Bomgar to Remedy IT Service Management tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and code development processes. Just decide on what data you need to migrate and set off with the transition right away.
Simple migration
No tech knowledge or skill required. Just choose what data will go to the new platform and enjoy the miracle happening.
Data completion
Move your help desk data in full to make certain that no ticket has lost critical customer support information.
Automated tool

Afraid that you’ll have to use advanced skills to move your customer service data? Don’t be as we ensured that our tool interface accessible as it can possibly be.

Link the platforms, select records, click ok, and the migration is ready!

Preserved connections

From sender information to phone number connection, your entire database will keep their previous connections maintained.

You don’t have to worry that a part of the records will be missing and service quality will degrade. Everything will arrive how you left it.

Security is priority

You data is everything which is why we designed a method that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your data anyhow.

You’re in control

Take complete control of your customer data with our internal data mapper. Pick what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.

Step-by-step instructions

If you are new to data migrations, don’t worry. Helpful and intuitive on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Outside of producing great customer support services, we always want to develop our customer service.

As a team, we want you to experience best possible service, which is why we are constantly putting so much effort to increase the core experience.


Why you should use Help Desk Migration to switch from Bomgar to Remedy IT Service Management

Castle gates

Strong privacy of your data

The migration is done over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to ensure that the records end up being in the right places in Remedy IT Service Management.

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When migrating your records from Bomgar to Remedy IT Service Management we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Bomgar to Remedy IT Service Management

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Bomgar to Remedy IT Service Management work

  • Get ready

    Sign up and go to our migration wizard.

  • Connect Bomgar

    Select and link your Bomgar service desk with HDM.

  • Give the right to access your Remedy IT Service Management account.

  • Describe your needs

    Let us understand precisely what parts of your migration you would like to modify

  • Have your needs estimated

    We will research your case and get back to you with a the overall cost and a scope of tasks.

  • Migrate from Bomgar to Remedy IT Service Management everything

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Remedy IT Service Management import

Our team would be more than happy to run a personalized migration if you have special demands.
Get a price estimation

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