Want to learn all the major insights of the migration process? Register for our free Freshdesk to Zendesk webinar to handle your upcoming data migration like a pro.

Bomgar to CustomerFirst
migration service

Smooth , no special expertise or programming required. A complete Bomgar to CustomerFirst data migration instrument.

More details

Your best tool for Bomgar to CustomerFirst data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and script development processes. Just pick customer info you need to migrate and start the transition right away.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the new solution and observe the miracle happening.
Record completion
Transfer your help desk info in full to ensure that no ticket is missing vital customer service details.
Automated migration

Worried that you’ll have to use special skills to move your info? Worry not as we made sure that our tool is as easy to use as possible.

Attach the help desks, pick records, click ok, and you’re done!

Data dependency

Your customer info comes complete and we mean it.

Each email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is behind impenetrable walls. Not even all our team members have see your credentials or records.

You can rest assured that with HDM no data breaches will take place.

Record mapping

Choose information that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to pick anything you might ever need.

Guided migration

If this is your first migration, there’s no need to be concerned. Helpful and simplified on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a migration service supplier, we work to propose the best possible migration tool. Yet, our priority is customer service.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from Bomgar to CustomerFirst

Castle gates

Strong safety of your records

The migration is conducted over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the records end up in the right destinations in CustomerFirst.

Next

Sustained connectivity between object and people

When migrating your data from Bomgar to CustomerFirst we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from Bomgar to CustomerFirst

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Bomgar to CustomerFirst work

  • Prepare

    Sign-up and go to our migration software.

  • Select and connect your Bomgar support desk with HDM.

  • Connect CustomerFirst

    Grant access to your CustomerFirst account.

  • Detail your business needs

    Let us know what aspects of your migration you need to adjust

  • Get your requirements estimated

    We'll analyze your case and send you with a total price and a scope of work.

  • Migrate from Bomgar to CustomerFirst all data

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your CustomerFirst import

Our staff would be more than happy to run a customized migration in case you have particular requirements.
Get a price estimation

Blog Articles You Might Find Useful

What is a Support Ticket & How To Use One

There are so many terms when it comes to customer support software that often, even we get puzzled. We’ve already covered what help desk soft…

Data Migration Strategies That Actually Work

There are many reasons as to why you would want to switch to a new help desk system. It can be the fact that you’ve…

3 Strategies to Follow When Switching Help Desks

The needs of the customer support team change along with the growth of the product line and customer base. Eventually, this leads to the decision…

Book a Call
cancel
%s
— %s