bold360 to SpiceCSM
migration service

Smooth , no special knowledge or coding required. A complete bold360 to SpiceCSM data migration software.

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Your best tool for bold360 to SpiceCSM data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and code development processes. Simply choose customer info you need to migrate and set off with the transition immediately.
Simple migration
No tech knowledge or skill needed. Just choose what data will go to the target system and observe the miracle happening.
Record completion
Move your help desk data in full to ensure that no ticket is missing critical customer service details.
Easy process

No need to worry about coding or continuously watch each piece of info transferred.

Just attach both platforms, tick what you want to take to a new database and let the Migration Wizard do the remainder.

From sender information to phone number connection, all you records will keep their initial connections intact.

You don’t have to worry that some records will be lost and service quality will decrease. Everything will arrive where you expected.

Security is paramount

Information is everything which is why we developed a method that will keep your customer records safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.

You control the process

Take complete control of your information with our in-app data mapper. Select what goes where, set priorities, and even discard the stuff you need, all within Migration Wizard.

Guided migration

If this is your first migration, don’t worry. Useful and intuitive on-screen instructions will help you move your information accurately.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Outside of providing great customer service, we always strive to improve our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are constantly putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to switch from bold360 to SpiceCSM

Castle gates

Strong privacy of your data

The migration is completed by the machine over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the data end up in the right destinations in SpiceCSM.

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Retained association between object and people

When migrating your data from bold360 to SpiceCSM we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from bold360 to SpiceCSM

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from bold360 to SpiceCSM work

  • Prepare

    Sign up and go to our migration service.

  • Opt and connect your bold360 support desk with HDM.

  • Give the right to access your SpiceCSM account.

  • Outline your needs

    Let us know exactly what parts of your migration you wish to tweak

  • Have your requirements estimated

    We will research your application and send you with a price range and a scope of work.

  • Migrate from bold360 to SpiceCSM all data

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your SpiceCSM import

Our staff would be more than happy to run a customized migration in case you have special needs.
Get a price estimation

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