bold360 to SMART SERVICE DESK ITSM
migration service

Effortless , no special skill set or programming required. A complete bold360 to SMART SERVICE DESK ITSM data migration instrument.

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Your best tool for bold360 to SMART SERVICE DESK ITSM data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Avoid complex data audit and script development processes. Simply decide on the records you need to move and start the transition when comfortable.
Simple transition process
No tech expertise required. Just pick what data will go to the target platform and see the magic happening.
Record structure maintenance
Move your help desk records in full to make certain that no ticket is missing vital customer service details.
Easy procedure

No need to worry about coding or constantly watch each piece of info moved.

Just attach both platforms, choose what you want to take to a new database and let the tool do the remainder.

From sender information to phone number connection, your entire database will keep their previous connections untouched.

You don’t have to worry that some data will be missing and service quality will decrease. Everything will arrive how you expected.

Security is priority

You data is everything which is why we created a method that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your data in any way.

You control the process

Take complete control of your customer data with our internal data mapper. Choose what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Step-by-step instructions

If this is your first migration, worry not. Helpful and insightful on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Except producing great customer support services, we always strive to develop our customer service.

As a company, we want you to have the best possible service, which is why we are always putting so much effort to enhance the general experience.


Reasons to use Help Desk Migration to migrate data from bold360 to SMART SERVICE DESK ITSM

Castle gates

Strong privacy of your information

The migration is completed by the machine over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the data end up in the right destinations in SMART SERVICE DESK ITSM.

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Retained relation between object and people

When migrating your data from bold360 to SMART SERVICE DESK ITSM we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from bold360 to SMART SERVICE DESK ITSM

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from bold360 to SMART SERVICE DESK ITSM work

  • Prepare

    Register and go to our migration wizard.

  • Opt and connect your bold360 support desk with HDM.

  • Connect SMART SERVICE DESK ITSM

    Grant access to your SMART SERVICE DESK ITSM account.

  • Describe your needs

    Let us know what parts of your migration you need to fine-tune

  • Have your preferences estimated

    We will investigate your case and send you with a price range and a scope of tasks.

  • Migrate from bold360 to SMART SERVICE DESK ITSM all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your SMART SERVICE DESK ITSM import

Our staff would be more than happy to perform a personalized migration in case you have particular demands.
Get a price estimation

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