bold360 to RingCentral Engage Digital
migration service

Effortless , no special knowledge or programming required. A complete bold360 to RingCentral Engage Digital data migration instrument.

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Your best tool for bold360 to RingCentral Engage Digital data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip complex data audit and script development processes. Simply choose the records you need to migrate and start the transition right away.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the target system and see the miracle happening.
Record completion
Transfer your help desk info in full to ensure that no ticket has lost critical customer support information.
Easy process

You don’t have to bother about coding or continuously watch each record transferred.

Just link both platforms, tick what you need to take to a new database and allow the tool deal with the rest for you.

From sender information to phone number connection, all you records will keep their initial connections untouched.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will be waiting for you where you left it.

Security is paramount

Information is everything which is why we created a system that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will touch your records anyhow.

Record mapping

Choose information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick anything you might actually need.

Simple & effective

In only a few buttons to press it is possible to choose the data arrangement, when it goes, and in what order.

Our software considered customer experience as a priority and made sure that you will be able to use the system to its fullest.

Customer service first

Except providing great customer service, we always strive to improve our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are constantly making great strides to improve the core experience.


Reasons to use Help Desk Migration to switch from bold360 to RingCentral Engage Digital

Castle gates

Strong safety of your records

The migration is carried out over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the data end up being in the right places in RingCentral Engage Digital.

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Sustained relation between object and people

When migrating your data from bold360 to RingCentral Engage Digital we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from bold360 to RingCentral Engage Digital

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from bold360 to RingCentral Engage Digital work

  • Prepare

    Sign-up and go to our migration software.

  • Connect bold360

    Choose and link your bold360 service desk with HDM.

  • Grant access to your RingCentral Engage Digital account.

  • Detail your business needs

    Let us understand precisely what aspects of your migration you want to tweak

  • Have your preferences estimated

    We'll investigate your application and send you with a the overall cost and a scope of work.

  • Migrate from bold360 to RingCentral Engage Digital everything

    Move all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your RingCentral Engage Digital import

Our staff would be more than happy to run a customized migration if you have special needs.
Get a price estimation

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