bold360 to Puzzel
migration service

Extremely easy , no special knowledge or programming required. A complete bold360 to Puzzel data migration software.

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The best bold360 to Puzzel tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and code development processes. Simply pick customer info you need to migrate and start the transition right away.
Simple migration
No tech knowledge or skill required. Just choose what data will go to the target solution and observe the miracle happening.
Data completion
Move your help desk info in full to make sure that no ticket is missing essential customer service information.
Effortless process

No need to worry about scripting or continuously control each record transferred.

Just attach both platforms, choose what you need to take to a new database and let the tool do the rest for you.

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their prior data structure untouched.

You don’t have to worry that some info will be lost and service quality will degrade. Everything will be waiting for you where you expected.

Data safety is paramount

Information is key which is why we created a system that will keep your data untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.

Record mapping

Select records that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select just about everything you might actually need.

Simple & effective

In only a couple of buttons to press you will be able to pick the data arrangement, when it goes, and how.

Our software considered user experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Customer service first

Outside of providing great customer service, we always aim to improve our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are constantly making great strides to increase the general experience.


Why you should use Help Desk Migration to switch from bold360 to Puzzel

Castle gates

Strong privacy of your records

The migration is conducted over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to ensure that the data end up in the right places in Puzzel.

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Retained relation between object and people

When migrating your records from bold360 to Puzzel we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from bold360 to Puzzel

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from bold360 to Puzzel work

  • Get ready

    Sign-up and go to our migration wizard.

  • Opt and connect your bold360 service desk with HDM.

  • Grant the right to access your Puzzel account.

  • Describe your business needs

    Let us understand precisely what elements of your migration you want to adjust

  • Get your preferences estimated

    We'll analyze your application and get back to you with a price and a scope of work.

  • Migrate from bold360 to Puzzel all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Puzzel import

Our team would be more than happy to run a custom migration in case you have specific requirements.
Get a price estimation

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