bold360 to Pega Customer Service
migration service

Extremely easy , no special skill set or coding required. A complete bold360 to Pega Customer Service data migration software.

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The best bold360 to Pega Customer Service tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and code development processes. Simply pick the records you need to move and start the transition right away.
Simple transition process
No tech expertise needed. Just choose what data will go to the target solution and see the magic happening.
Data structure maintenance
Move your help desk info in full to make sure that no ticket has lost critical customer support details.
Easy procedure

You don’t have to bother about scripting or constantly watch each record moved.

Just attach your source and target, tick what you need to migrate and let the tool do the rest for you.

Data maintenance

Your information migrates unite , you can take our word.

Each email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction archive.

Robust protection

Your information is safe and sound with us. Not even all our employees can see your credentials or records.

You may be sure that with HDM no data breaches are possible.

Data mapping

Select records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to select anything you might ever need.

Efficient out-of-the-box solution

In just a few buttons to press you will be able to choose what goes where, when it goes, and how.

Our developers took user experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a data import service provider, we strive to deliver the most effective migration tool. Nevertheless, our priority is customer service.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from bold360 to Pega Customer Service

Castle gates

Strong privacy of your records

The migration is completed by the machine over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the data end up being in the right destinations in Pega Customer Service.

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When migrating your records from bold360 to Pega Customer Service we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from bold360 to Pega Customer Service

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from bold360 to Pega Customer Service work

  • Get ready

    Sign-up and go to our migration tool.

  • Connect bold360

    Opt and link your bold360 support desk with HDM.

  • Connect Pega Customer Service

    Grant the right to access your Pega Customer Service account.

  • Express your business needs

    Let us understand precisely what elements of your migration you would like to adjust

  • Get your preferences estimated

    We'll investigate your case and send you with a the overall cost and a scope of tasks.

  • Migrate from bold360 to Pega Customer Service all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your Pega Customer Service import

Our team would be more than happy to perform a custom migration if you have special requirements.
Get a price estimation

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