bold360 to ((OTRS)) Community Edition
migration service

Effortless , no special know how or programming required. A complete bold360 to ((OTRS)) Community Edition data migration tool.

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Your best tool for bold360 to ((OTRS)) Community Edition data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Avoid complex data audit and tool development processes. Simply pick what data you need to move and set off with the transition immediately.
Simple transition process
No tech expertise required. Just select what data will go to the target solution and enjoy the magic happening.
Record structure maintenance
Move your help desk info in full to make sure that no ticket has lost critical customer support information.
Effortless process

You don’t have to bother about coding or constantly watch each piece of info transferred.

Just attach both platforms, tick what you need to take to a new database and let the system deal with the remainder.

Starting from the ticket requester to every comment author, your entire database will keep their initial data structure intact.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will arrive where you expected.

Data safety is priority

You data is key which is why we developed a method that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your records in any way.

You control the process

Manage your customer data with our internal data mapping solution. Select what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In only a few buttons to press you will be able to select the data arrangement, when it starts, and how.

Our developers considered customer experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.

Great service first

Except producing great customer support services, we always aim to improve our customer service.

As a team, we want you to experience best possible service, which is why we are continuously putting so much effort to increase the general experience.


Reasons to use Help Desk Migration to migrate data from bold360 to ((OTRS)) Community Edition

Castle gates

Strong privacy of your records

The migration is completed by the machine over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the data end up being in the right places in ((OTRS)) Community Edition.

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Retained connectivity between object and people

When migrating your data from bold360 to ((OTRS)) Community Edition we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from bold360 to ((OTRS)) Community Edition

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from bold360 to ((OTRS)) Community Edition work

  • Prepare

    Start with creating Agent profiles and all necessary custom fields in the new help desk. Now, begin migrating your data from bold360 to ((OTRS)) Community Edition.

  • Fill out the form with necessary credentials to allow our data migration tool to access data from your current help desk.

  • Do the same action to integrate our service with the new help desk and thereby make it possible to import the data.

  • Choose objects

    Select the data you need to migrate and set the ticket fields mapping, so the records could be migrated based upon your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to ((OTRS)) Community Edition all data

    When everything's tested, choose a quiet time with the least load on the support team and start migrating from bold360 to ((OTRS)) Community Edition.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your ((OTRS)) Community Edition import

Our staff would be more than happy to perform a custom migration if you have special requirements.
Get a price estimation

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