bold360 to osTicket
migration service

Trouble-free , no special expertise or programming required. A complete bold360 to osTicket data migration tool.

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The best bold360 to osTicket tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and tool development processes. Just choose what data you need to migrate and start the transition immediately.
Easy migration
No specific knowledge or skill required. Just select what data will go to the new system and enjoy the miracle happening.
Data completion
Transfer your help desk info in full to make sure that no ticket is missing vital customer support details.
Effortless process

No need to worry about coding or continuously watch each record moved.

Just attach both platforms, pick what you need to take to a new database and allow the Migration Wizard do the remainder.

Preserved connections

From sender information to phone number connection, all you records will keep their previous data structure intact.

You don’t have to worry that some info will be lost and service quality will decrease. Everything will be waiting for you how you expected.

Security is paramount

You data is key which is why we developed a tool that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will affect your data in any way.

Record mapping

Select data that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to select anything you might actually need.

Simple & effective

In only a couple of clicks it is possible to select what goes where, when it goes, and how.

Our tech engineers considered user experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Good service first

Outside of providing great customer support services, we always aim to improve our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are always making great strides to enhance the general experience.


Why you should use Help Desk Migration to switch from bold360 to osTicket

Castle gates

Strong safety of your records

The migration is performed over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to make sure that the records end up being in the right destinations in osTicket.

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Sustained connectivity between object and people

When migrating your records from bold360 to osTicket we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from bold360 to osTicket

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from bold360 to osTicket work

  • Get ready

    Start with creating Agent profiles and all necessary custom fields in your new help desk. Now, begin the process of migrating your data from bold360 to osTicket.

  • Connect bold360

    Fill in the form with requested credentials to allow our data migration tool to fetch information from your current help desk.

  • Connect osTicket

    Repeat the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Choose objects

    Choose the information you want to migrate and set the ticket fields mapping, so the records could be moved in line with your preferences

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to osTicket everything

    When everything's validated, choose a quiet time with the minimal load on the support team and start migrating from bold360 to osTicket.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your osTicket import

Our team would be more than happy to run a custom migration in case you have particular needs.
Get a price estimation

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