bold360 to Integria IMS
migration service

Effortless , no special knowledge or coding required. A complete bold360 to Integria IMS data migration software.

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Your best tool for bold360 to Integria IMS data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and code development processes. Simply choose customer info you need to transfer and set off with the transition right away.
Simple migration
No tech knowledge or skill needed. Just choose what data will go to the target system and observe the wonders happening.
Record completion
Move your help desk records in full to ensure that no ticket has lost critical customer service information.
Easy procedure

You don’t have to bother about scripting or continuously control each record moved.

Just attach both platforms, choose what you need to migrate and let the tool deal with the remainder.

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their initial connections intact.

You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will be waiting for you how you expected.

Data safety is priority

You data is everything which is why we developed a method that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

Record mapping

Choose records that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to pick just about everything you might actually need.

Simple & effective

In just a few buttons to press it is possible to pick the data arrangement, when it starts, and in what order.

Our tech engineers considered user experience as an essential factor and ensured that it will be possible to use the system to its fullest.

Customer service first

Except producing great customer support services, we always strive to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are constantly making great strides to increase the general experience.


Reasons to use Help Desk Migration to switch from bold360 to Integria IMS

Castle gates

Strong privacy of your information

The migration is carried out over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you ensure that the data end up in the right places in Integria IMS.

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Retained connectivity between object and people

When migrating your data from bold360 to Integria IMS we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from bold360 to Integria IMS

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from bold360 to Integria IMS work

  • Prepare

    Register and go to our migration service.

  • Connect bold360

    Choose and connect your bold360 service desk with HDM.

  • Give access to your Integria IMS account.

  • Explain your business needs

    Let us understand precisely what components of your migration you need to modify

  • Have your requirements estimated

    We will investigate your application and get back to you with a price and a scope of tasks.

  • Migrate from bold360 to Integria IMS all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Integria IMS import

Our staff would be more than happy to run a customized migration if you have special needs.
Get a price estimation

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