bold360 to Hornbill Service Manager
migration service

Effortless , no special expertise or programming required. A complete bold360 to Hornbill Service Manager data migration instrument.

More details

Your best tool for bold360 to Hornbill Service Manager data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip complex data audit and script development processes. Simply pick what data you need to transfer and start the transition right away.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the target solution and enjoy the wonders happening.
Record completion
Move your help desk info in full to make certain that no ticket has lost critical customer service details.
Automated migration

Worried that you’ll have to use advanced skills to migrate your info? Worry not as we ensured that our tool simple to use as it can possibly be.

Link the platforms, choose records, click ok, and the migration is ready!

Data dependency

Your customer info migrates unite and we mean it.

Each email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction history.

Data protected

Your customer data is safe and sound with us. Not even all our employees have see your passwords or records.

You may rest assured that with HDM no hacker attacks are possible.

Record mapping

Pick information that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, you will be able to select just about everything you might actually need.

Simple & effective

In only a few buttons to press you will be able to select the data arrangement, when it goes, and how.

Our software considered user experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.

Customer priority

As a migration service supplier, we work to deliver the best possible migration tool. However, our prime concern is customer service.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from bold360 to Hornbill Service Manager

Castle gates

Strong privacy of your records

The migration is conducted over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the data end up in the right destinations in Hornbill Service Manager.

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Retained connection between object and people

When migrating your data from bold360 to Hornbill Service Manager we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from bold360 to Hornbill Service Manager

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from bold360 to Hornbill Service Manager work

  • Prepare

    Sign-up and go to our migration wizard.

  • Connect bold360

    Opt and connect your bold360 support desk with HDM.

  • Grant the right to access your Hornbill Service Manager account.

  • Describe your needs

    Let us know exactly what elements of your migration you would like to modify

  • Get your preferences estimated

    We'll analyze your application and send you with a price range and a scope of work.

  • Migrate from bold360 to Hornbill Service Manager everything

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your Hornbill Service Manager import

Our staff would be more than happy to run a personalized migration if you have special requirements.
Get a price estimation

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